RSSRecent stories in "MECC Awards"

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Call Centre Awards Night 17 Sponsors Confirmed.

The INSIGHTS Middle East Call Centre Awards ’17 Gala Dinner takes place during the Middle East Call Centre 2017 show in Dubai on May 16. Now in it’s 12th year, the competition continues to shine a light on the region’s top call centres and in particular the key personnel who are driving improvements and excellent […]

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MECC ’17 Countdown Newsletter #4

World-Class Speakers To Add Their Authority To MECC ’17 Conference Visitors to the Middle East Call Centre 2017 (MECC ’17) web site at www.insights-me.com/mecc can now view the profiles of the main speakers to be involved in the Main MECC ’17 conference and supporting workshops.  With most of them making their Middle East debuts, delegates […]

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MECC ’17 Countdown Newsletter #2

Achieving “Higher Customer Satisfaction” is the main regional contact centre goal. Momentum for the MECC ’17 event, the most important annual meeting for the region’s call centre professionals, continues to mount and with many show details now decided, the show web site of www.insights-me.com/mecc will start to have a much fuller look over the next […]

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MECC ’17 Countdown Newsletter #1

1. You Won’t Want To Miss This One – MECC’17 – May 16-17, Dubai. The dates for this year’s MECC ’17 event have been set as May 16/17 and, with preparations and planning now in full swing, participants can rest assured that this year’s MECC ’17 show will be both different and more impactful than […]

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Eng Safwan Al Khatib receives Lifetime Achievement Award at MECC 2016

Smart Link Contact Centers, a leading business process and contact centre outsourcing provider in Saudi Arabia, announced that Eng Safwan Al Khatib, Managing Director of Smart Link was honoured with Lifetime Achievement Award at the Middle East Call Centre Awards (MECC) 2016 held in Dubai recently. Eng Safwan Al Khatib received the award for his role […]

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Smart Link and Six Clients Sweep Top Honours at Middle East Contact Centre Awards 2016

Smart Link Contact Centers, a leading business process and contact centre outsourcing provider in Saudi Arabia, today announced that it has received two prestigious awards at the Middle East Call Centre Awards (MECC) 2016 held in Dubai recently. Smart Link’s efforts were also recognised as their clients – Saudi Arabia’s Human Resources Development Fund (HRDF), […]

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INSIGHTS Awards Night Recognizes Regional Call Centre Excellence

The INSIGHTS Middle East Call Centre Awards ’16 competition reached its conclusion recently in a fun-filled Gala Dinner evening held in Dubai.  The INSIGHTS Awards competition is an annual event that is now in its eleventh year and has seen the competition grow from just 3 winners in 2006 to a multi-faceted format that distinguishes […]

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Awards Deadline Day Has Passed But FLAGS Awards Still Available

Everybody likes winning Awards but what do you do if you suddenly realize that you have left it too late to enter into the annual INSIGHTS Middle East Call Centre Awards event (as is now the case with March 31 being the submission deadline day this year) Well, some time ago, INSIGHTS introduced the FLAGS […]

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New Event To Kickstart The “Effortless Experience” Era In The Middle East

INSIGHTS, the region’s premier contact centre and customer experience specialist, has announced a new conference to kickstart the era of “effortless customer experience” in the region, and in particular to help Middle East organisations get plans and priorities in order for this major new business trend. According to INSIGHTS’ president, Dominick Keenaghan, “many regional organisations […]

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Middle East Call Centre Awards – Final Reminder

The 2016 INSIGHTS Middle East Call Centre Awards competition is now in full swing and applications are coming in at a steady rate.  For those still considering the event, do remember that a key way to ensure a good submission is for you and your team to start filling in the submission document (plus completing […]

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Contact Centre Change Is Afoot And That Means Making Sure You Are “Fully Prepared” For The Opportunities That Lay Ahead.

Hi and welcome to the first issue of the MECC ’16 Countdown newsletter, your monthly journal to keep you abreast of industry developments and the latest news from the region’s most important annual contact centre event, the Middle East Call Centre (MECC ’16) 2016 show to be held in Dubai from May 31 – June […]

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Call Centre Awards 2016 – Competition Now Open

The INSIGHTS Middle East Call Centre Awards 2016 competition recently held its annual Awareness Day on Jan 28 and the Awards submission preparation process is now in full swing in multiple call centres all around the Middle East; here call centre managers and their teams are busy preparing their answers (and the necessary supporting documentation) […]

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Enter The Most Well-Deserved CX Awards Competition In The Middle East

The INSIGHTS Middle East CX Awards are modelled on the INSIGHTS Middle East Call Centre Awards, the only truly analytical and peer-driven competition in the Middle East. Competitors can enter the competition, secure in the knowledge that their submission will be scored by industry professionals using a rigorous internationally-acclaimed marking scheme. The Middle East CX […]

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Smart Link and its Customers Win Big At The Middle East Call Centre Awards

Smart Link BPO Solutions and Contact Centers, a leading business process and contact centre outsourcing provider in Saudi Arabia, announced it has received four prestigious awards at the Middle East Call Centre (MECC) Awards 2015 held in Dubai recently. The company’s efforts were also recognised as their customers – Saudi Arabia’s Ministry of Labor, National […]

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Awards – You Still Have Time To Apply, But Need To Act Quickly

The INSIGHTS Middle East Call Centre Awards 2015 submission preparation process is now in full swing and in multiple call centres all around the Middle East, call centre managers and their teams are busy preparing their answers (and the necessary supporting documentation) to the not insignificant number of questions that make up a complete submission. […]

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Awards ’15 Competition Now Open

The INSIGHTS Middle East Call Centre Awards 2015 competition got off to the perfect start this year with the inaugural (and free-to-attend) Call Centre Awards ’15 kick-off event held in Dubai on Jan 18.  The aim of the event was to help competitors understand more about how the competition works and how they can improve […]

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INSIGHTS Middle East Call Centre 2015 Awards – Celebrating 10 years of Ongoing Excellence & Development

Yes, we don’t know where the time has gone either, but next May 12 will see the 10th anniversary of the beginning of the INSIGHTS Middle East Call Centre Awards competition. From those humble beginnings of just 3 Awards and a handful of entries we are now looking at over 10 times as many Awards […]

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Awards Winners To Be Announced On June 8th

The INSIGHTS Middle East Call Centre Awards 2014 competition reaches its climax at the annual Gala Dinner in Dubai on June 8. The winners have already been decided by the judges and everyone will get to hear the results that evening in a function marked by entertainment & much elation. As in recent years, the […]

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Awards Completion Reaches The All-important Nominations Stage

The Awards have reached the nominations stage. As in all competitions there are winners and losers and some call centres will shortly receive the news that their submissions did not make it to the nominations stage (normally 3-5 submissions make it to the nominations stage in each category). These organisations, as has been demonstrated by […]

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Middle East Call Centre Awards – Bigger Than Ever

We are delighted to report that the INSIGHTS Middle East Call Centre Awards 2014 competition has witnessed its large ever number of initial applications and its largest ever number of completed submissions.  As such the judges will have to work overtime over the next few weeks to mark the submissions and prepare others for the […]

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Awards 2014 Competition – Closing Date Fast Approaching

Applications for this year’s INSIGHTS Middle East Awards ’14 competition are pouring in at present and all the signs are that we will see the biggest set of entries to date.  For those considering entry, we would like to remind you that preparing a submission is a non-trivial process and making an application on March […]

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Awards 2014 Competition Now Open

Participation in the annual INSIGHTS Middle East Call Centre Awards competition has proven to be a very worthwhile initiative for any regional call centre/help desk/outsourcer and, even if the final result is not always as expected, participating organizations wholeheartedly agree that the submission process itself allows for increased analysis, new thinking, team building and multiple […]

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INSIGHTS Middle East Call Centre Awards 2014 Competition Opens This Month.

The region’s premier Call Centre Awards competition will be open for applications in a matter of weeks.  INSIGHTS, the organizers, are looking to include even more regional participation in the judging process this time around and will shortly announce the format changes alongside some adjusted procedures, timelines and brand new categories.  On the timeline front, […]

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Middle East Call Centre Awards Night Videos

INSIGHTS Middle East Call Centre Awards Competition is the undisputed regional benchmark for remote customer interaction success. Not only is it widely acclaimed as the most comprehensive, rigorous and strategy-aligned contest of its type in the world but the process of preparing a submission is proven to enhance outcomes and performance in areas such as […]