News

Excellent Solutions Make Their Transformative Outsourcing ’17 Sponsorship Debut.

When it comes to Manpower and Contact Centre Outsourcing solutions few Saudi companies can match the pedigree and credentials of…

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Peter Ryan to Speak at Dubai Transformative Outsourcing Conference, May 16-17

Ryan Strategic Advisory is pleased to announce that Peter Ryan will be one of the keynote speakers at the upcoming…

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MECC ’17 Countdown Newsletter #4

World-Class Speakers To Add Their Authority To MECC ’17 Conference Visitors to the Middle East Call Centre 2017 (MECC ’17)…

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MECC ’17 Countdown Newsletter #3

1. Get Yourself Into A MECC ’17 Mood MECC ’17. as I hope you are aware of by now is…

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Zain Partners with Flytxt to Enhance Customer Experience

Flytxt, a fast growing customer data analytics software company, announced today that it has entered into an agreement to deploy…

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MECC ’17 Countdown Newsletter #2

Achieving “Higher Customer Satisfaction” is the main regional contact centre goal. Momentum for the MECC ’17 event, the most important…

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Teleopti positioned in the Gartner Magic Quadrant for Workforce Engagement Management

Teleopti, a global leader in feature-rich, employee-focused Workforce Management (WFM) solutions, today announced it has been positioned by Gartner, Inc.…

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MECC ’17 Countdown Newsletter #1

1. You Won’t Want To Miss This One – MECC’17 – May 16-17, Dubai. The dates for this year’s MECC…

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Teleopti extends its commitment to innovation with a fourth R&D office following more than 3000 online votes

Teleopti, a global leader in Workforce Management (WFM), announced today that it will be launching a fourth office dedicated to…

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Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre

Emirates Real Estate Solutions (ERES), the technology arm of Dubai Land Department (DLD), today announced the complete roll-out of the…

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Interactive Intelligence Positioned as a Strong Performer for Workforce Optimization Solutions by Independent Research Firm

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of cloud services for customer engagement, communications and collaboration, has been…

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Eng Safwan Al Khatib receives Lifetime Achievement Award at MECC 2016

Smart Link Contact Centers, a leading business process and contact centre outsourcing provider in Saudi Arabia, announced that Eng Safwan Al…

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Misconceptions to be laid to rest at forthcoming CX forum

INSIGHTS, the region’s leading contact centre and customer experience (CX) specialist, is hosting a much anticipated forum in November with…

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Rentalcars.com uses Teleopti technology to support a diverse contact centre workforce of 80 nationalities and 40 languages

Teleopti announced today that the world’s largest online car rental service Rentalcars.com is using the company’s strategic Workforce Management (WFM)…

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Abu Dhabi Government Contact Centre achieves notable increase in received cases during the first half of Q3

Contact Centre received a total of 40,383 cases in August 2016, with voice calls, email, online chat and City Guard…

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Smart Link and Six Clients Sweep Top Honours at Middle East Contact Centre Awards 2016

Smart Link Contact Centers, a leading business process and contact centre outsourcing provider in Saudi Arabia, today announced that it…

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Content Guru & Teleopti to Optimise Customer Engagement through Exciting New Partnership

Content Guru and Teleopti have whipped up a storm in the customer engagement space with a ground-breaking fusion of best-in-class…

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“Wathba Stallions Boosts Customer Experience with Altitude-powered Contact Centre”

The Wathba Stallions and the HH Sheikh Mansoor Bin Zayed Al Nahyan Global Arabian Horse Flat Racing Festival have announced…

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Teleopti and Expertflow pool their workforce management expertise to tap new opportunities

Teleopti and ExpertFlow, two leaders in the contact center industry, are pleased to combine their know-how to offer their customers…

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INSIGHTS Awards Night Recognizes Regional Call Centre Excellence

The INSIGHTS Middle East Call Centre Awards ’16 competition reached its conclusion recently in a fun-filled Gala Dinner evening held…

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Teleopti celebrates 10 years in the Middle East

Teleopti is celebrating it’s tenth year anniversary operating in the MENA region. It was in 2006 that Teleopti management team…

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Contact Centre Technology – The Key To Increasing Corporate Productivity & Reducing Costs?

As a showcase for the future of the Middle East Contact Centre, the MECC ’16 has no regional peer.  New…

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“Unleash Big Data’s Power to Boost CX” recommends Altitude Software at Dubai MECC 2016

Innovative Customer Interaction Management Solutions on Display at Dubai Middle East Call Centre 2016 (MECC) Exhibition and Conference Altitude Software,…

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Free Seminars At MECC ’16 – Our Most Extensive Program Yet

MECC ’16 sees the biggest set of free seminars scheduled at the event ever.  To help you choose the subjects…

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Contact Centre Outsourcing – Find The Answers & Partners You Need At MECC ’16

In looking at the Outsourcing Service Providers (OSPs) participating at the MECC ’16 Exhibition and the Show pre-registration visitor’s list…

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PCCI Group appoints new HR Head

PCCI Group, a leader in customer experience and operations outsourcing announced the appointment of David Olivier as its Chief Human…

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Awards Deadline Day Has Passed But FLAGS Awards Still Available

Everybody likes winning Awards but what do you do if you suddenly realize that you have left it too late…

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Visiting MECC ’16 – Keep Up To Date With Industry Developments

Here at INSIGHTS, we have just crossed a major milestone in the run-up to the annual Middle East Call Centre…

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New Event To Kickstart The “Effortless Experience” Era In The Middle East

INSIGHTS, the region’s premier contact centre and customer experience specialist, has announced a new conference to kickstart the era of…

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Neuron Launches World-class Medical Contact Centre in UAE

Neuron Scoops Prestigious 2016 MENAIR Insurance Award for Best Claims Management Service Provider Altitude Software, a global provider of omnichannel…

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