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MECC Growing As Business Impact Of Better Customer Interactions Realised

The countdown to the annual Middle East Call Centre 2015 (MECC ’15) show in Dubai on May 12 – 13 has begun and regional call centre and customer management professionals are once again relishing the opportunity to come together to network, learn, gain new ideas and update their plans for future development. With MECC ’15 […]

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MECC ’15 – Bigger, Better, Business-Boosting. Be There!

With about 10 weeks to go, more and more of the expanding MECC ’15 jigsaw is falling into place and as a multi-faceted event, each of the key components are now being prepared and polished accordingly. From an importance to business perspective, the first thing to say is that the role of the contact centre […]

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Awards – You Still Have Time To Apply, But Need To Act Quickly

The INSIGHTS Middle East Call Centre Awards 2015 submission preparation process is now in full swing and in multiple call centres all around the Middle East, call centre managers and their teams are busy preparing their answers (and the necessary supporting documentation) to the not insignificant number of questions that make up a complete submission. […]

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MECC ’15 Show on May 12-13 To Feature Expanded Conference

Hi, and I trust the new year has started off well for you. As you might expect, we are busy with our preparations for the forthcoming MECC ’15 show in May and are getting more and more excited by the day at the prospect of so many solutions providers, international experts and regional professionals coming […]

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Awards ’15 Competition Now Open

The INSIGHTS Middle East Call Centre Awards 2015 competition got off to the perfect start this year with the inaugural (and free-to-attend) Call Centre Awards ’15 kick-off event held in Dubai on Jan 18.  The aim of the event was to help competitors understand more about how the competition works and how they can improve […]

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INSIGHTS Middle East Call Centre 2015 Awards – Celebrating 10 years of Ongoing Excellence & Development

Yes, we don’t know where the time has gone either, but next May 12 will see the 10th anniversary of the beginning of the INSIGHTS Middle East Call Centre Awards competition. From those humble beginnings of just 3 Awards and a handful of entries we are now looking at over 10 times as many Awards […]

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MECC ’15 Dates Announced – Get Ready For The Biggest Regional Call Centre Event Ever !

Welcome to the first issue of the MECC ’15 newsletter. Hopefully you will have seen our initial announcement that the date for the next Middle East Call Centre ’15 (MECC ’15) show has been set as May 11 – 14, with the main MECC ’15 Exhibition & Conference running on May 12-13 at the usual […]

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Awards Winners To Be Announced On June 8th

The INSIGHTS Middle East Call Centre Awards 2014 competition reaches its climax at the annual Gala Dinner in Dubai on June 8. The winners have already been decided by the judges and everyone will get to hear the results that evening in a function marked by entertainment & much elation. As in recent years, the […]

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MECC ’14 – More Profitable Ways To Engage Customers

The Middle East Call Centre 2014 Exhibition is slated to run from June 8-9 in Hall 7 at the Dubai International Convention & Exhibition Centre (DICEC) . Visitors can expect to be amazed at the new options available to them to engage with customers more effectively and efficiently whilst simultaneously delivering the increasingly-demanded positive customer […]

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Altitude Software Showcases True Customer Engagement at Middle East Call Center 2014

Altitude Software Demonstrates Technology Innovation and Market Leadership at MECC 2014, Dubai International Convention Center, June 8-9, Booth A-34 Strengthened Partner Ecosystem and Expanding Client Base Fuel Altitude Software Growth in MENA The Contact Centre and the Customer Service Elevation markets are among the fastest-growing sectors in the Middle East & North Africa (MENA) economy. […]

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UK Lifetime Achievement Award Winner To Keynote on “Social Customer Service” at MECC 14

  INSIGHTS, the organisers of the annual Middle East Call Centre (MECC) show, have announced that leading author and blogger, Martin Hill-Wilson, will keynote at the forthcoming MECC 14 Conference in Dubai on June 8 and 9, at the Dubai International Conference and Exhibition Centre (DICEC) Martin is a renowned customer service, customer experience and […]

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Interactive Intelligence to Demonstrate Multichannel Solution for Contact Centre and Unified Communications at MECC 2014

Vendor to educate attendees about its industry-leading, fully integrated contact centre solution as well as share insights into multichannel communication strategies Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today announced its participation at the Middle East Call Center ’14 (MECC ’14) conference and […]

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Call Centre Growth Exceeding Regional Average

The annual Middle East Call Centre 2014 show is slated for June 8/9 at the Dubai International Convention & Exhibition Centre and organizers, INSIGHTS have announced that the show represents the best regional opportunity for organisations to boost their customer service operations by learning about new customer engagement ideas and technologies, obtaining impartial guidance and […]

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MECC 14 Sponsorship Deals Announced

With excitement building for the region’s premier call centre event on June 8/9 at the Dubai International Convention & Exhibition Centre (DICEC), we are pleased to announce the line-up of sponsors for this year’s show.  Firstly, we are delighted to welcome back Smartlink of KSA and Cupola of UAE as the premium sponsors of MECC […]

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Middle East Call Centre Awards – Bigger Than Ever

We are delighted to report that the INSIGHTS Middle East Call Centre Awards 2014 competition has witnessed its large ever number of initial applications and its largest ever number of completed submissions.  As such the judges will have to work overtime over the next few weeks to mark the submissions and prepare others for the […]

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Expanded Program To Reflect Key Regional Areas of Interest & Concern

The annual MECC ’14 Conference  has always catered to the practicing Call Centre manager keen to develop his staff and centre’s capabilities further and cognizant of the fact that most improvement initiatives will need a well-grounded RoI argument for his purse-string holding boss.  Delegates can indeed expect no less at this year’s annual MECC ’14 […]

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18th Edition of Middle East Call Centre Conference & Exhibition Announced

In June 2014, the Middle East Call Centre Conference and Exhibition (MECC) will welcome the region’s most renowned names in customer service for the 18th year running. The conference and exhibition take place from 8 – 9 June, in Dubai World Trade Centre, Hall 5, from 8.30 AM till 6 PM. MECC ’14 comprises of […]

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MECC ’14 Exhibition – The Perfect Call Centre Day Out

We have been using the above tag line of “the prefect call centre day out” for a number of years now in relation to our description of the MECC Exhibition and see absolutely no reason to change it for this year’s show. The fact is that the MECC event features the biggest, FREE-to-attend call centre […]

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Middle East Call Centre Show 2014 (MECC’14) To Highlight Innovative, New Customer Contact Strategies

The forthcoming Middle East Call Centre 2014 (MECC ’14) show has been slated for June 8/9 at the Dubai International Convention & Exhibition Centre (DICEC) and show organizers, INSIGHTS, are predicting the biggest and most influential show in the series to date. According to Dominick Keenaghan, president of INSIGHTS, “the MECC event has been on […]

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Awards 2014 Competition – Closing Date Fast Approaching

Applications for this year’s INSIGHTS Middle East Awards ’14 competition are pouring in at present and all the signs are that we will see the biggest set of entries to date.  For those considering entry, we would like to remind you that preparing a submission is a non-trivial process and making an application on March […]

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MECC’14, Major Themes Crystallizing

From our vantage point, 2014 in the region has gotten off to a stellar start with many customer-oriented projects and initiatives being observed across all sectors including government, telcos, healthcare, utilities, oil and gas, real estate and commerce in general.  As such the need for regional organisations to “raise their game” as far as customer […]

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Awards 2014 Competition Now Open

Participation in the annual INSIGHTS Middle East Call Centre Awards competition has proven to be a very worthwhile initiative for any regional call centre/help desk/outsourcer and, even if the final result is not always as expected, participating organizations wholeheartedly agree that the submission process itself allows for increased analysis, new thinking, team building and multiple […]

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MECC ’14 Momentum Accelerating

As always, a new year brings fresh hope, ideas and enthusiasm, and if the first few days of emails, enquiries and conversations back in the office are anything to go by, then 2014 is going to be a banner year for the call centre in the region. Some of this interest has of course been […]

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INSIGHTS Middle East Call Centre Awards 2014 Competition Opens This Month.

The region’s premier Call Centre Awards competition will be open for applications in a matter of weeks.  INSIGHTS, the organizers, are looking to include even more regional participation in the judging process this time around and will shortly announce the format changes alongside some adjusted procedures, timelines and brand new categories.  On the timeline front, […]

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MECC ’14 Countdown Newsletter #2

Here at MECC ’14 Central, the main news to report this month is the slew of new companies wanting to participate in next year’s MECC ’14 Exhibition on June 8/9.  They include both regional players and aspiring market entrants from other parts of the world.  Suffice to say at present that ALL of the major […]

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MECC ’14 Countdown Begins

For the uninitiated, INSIGHTS’ MECC is the region’s leading call centre and customer experience management show.  As such it is the prime, annual occasion for the region’s call centre professionals, vendors and international experts to come together to learn, network, negotiate and advance business plans. Next year MECC ’14 will run from June 8-11 at […]

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Middle East Call Centre 2013 Exhibition

A short video of MECC ’13 Exhibition

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Bob Urichuck keynote speaker at Middle East Call Centre 2013

Entitled “Must Have” Contact Centre Leadership Skills In Today’s Mobile/Agile Age, his speech is certain to be one of the highlights of this high-level event. “Contact Centre technology is evolving rapidly to make customer interactions more effective and experiential but also to help organizations turn their contact centers into profit centers. Like all technologies, strategic […]

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OUTSOURCING SPONSORS LINE UP TO PARTICIPATE IN CALL CENTRE SHOW

In what is seen as a clear sign of their ever-growing presence and importance in the regional call centre market, all of the event sponsors for this year’s Middle East Call Centre 2013 Show being run in Dubai on June 4-5, are from the outsourcing/bpo industry. With three of the four companies in question being […]

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MECC ’13 Conference to highlight contact centre technology & outsourcing innovations

Regional call centre and customer management professionals are gearing up for the annual  INSIGHTS Middle East  Call Centre 2013 (MECC ’13) show running in Dubai from June 3-6 and many Conference delegates are indicating that they are particularly looking forward to learning how they can leverage and capitalize on new technology and outsourcing innovations in […]