RSSRecent stories in "MECC Show"

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CUSTOMER SATISFACTION REVAMP AT CALL CENTRE SHOW

The annual Middle East Call Centre ’17 (MECC ’17) show takes place May 16-17, and with customers increasingly in control of the buying process, the imperative for organisations to maintain solid customer relationships has never been higher.  As such the main theme for MECC ’17 is ensuring ongoing customer satisfaction. According to Dominick Keenaghan, president […]

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Smart Link Creates Saudi Jobs, Invests in KSA Skills Development with Avaya Contact Center Expansion

Smart Link Contact Centers, a leading business process and contact center outsourcing provider in Saudi Arabia, today announced with Avaya, the completion of an expansion project for its contact center in the Kingdom, with the addition of 600 agent seats creating employment opportunities for Saudi citizens. The company is deploying contact center solutions from Avaya […]

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Excellent Solutions Make Their Transformative Outsourcing ’17 Sponsorship Debut.

When it comes to Manpower and Contact Centre Outsourcing solutions few Saudi companies can match the pedigree and credentials of Excellent Solutions Co. Established in 2004, and with offices in Riyadh, Dammam and Jeddah, Excellent Solutions (ES) has worked with many of the kingdom’s leading commercial and governmental entities such as STC, Zain, Samba, NCB, […]

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Peter Ryan to Speak at Dubai Transformative Outsourcing Conference, May 16-17

Ryan Strategic Advisory is pleased to announce that Peter Ryan will be one of the keynote speakers at the upcoming Transformative Outsourcing conference, which takes place in Dubai on the 16th and 17th of May. ‘I cannot understate my excitement at participating in Transformative Outsourcing, which is likely to be the premier front-office BPO event […]

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Free-To-Attend MECC ’17 Vendor Presentations

Vendor presentations have always been a part of the MECC event, and MECC ’17 is no different with an eclectic mix of sessions highlighting product upgrades, special offers and new solutions and innovations to consider. This year sees a host of the latest and best in areas such as workforce management, all-in-one call centre software, […]

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Next Free Outsourcing e-book On Its Way – Stay Tuned

As many of you commented, the recent Call Centre Outsourcing e-book entitled “How To Avoid A Bad Outsourcing” decision was a “breath of fresh air” – not only for its clarity in describing the key issues that drag down many Call Centre Outsourcing relationships in the region, but also in its simplicity for pointing the […]

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Call Centre Awards Night 17 Sponsors Confirmed.

The INSIGHTS Middle East Call Centre Awards ’17 Gala Dinner takes place during the Middle East Call Centre 2017 show in Dubai on May 16. Now in it’s 12th year, the competition continues to shine a light on the region’s top call centres and in particular the key personnel who are driving improvements and excellent […]

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Transformative Outsourcing ’17 Speakers Also Announced

As above, the main international experts for this program have also been confirmed.  In this case probably the easiest way to know what to expect is to quote some details from some of their profiles:- 1.    Peter Ryan, Canada Peter Ryan, Canada Peter Ryan has been at the forefront of contact center services market advisory […]

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World-Class Speakers To Add Their Authority To MECC ’17 Conference

Visitors to the Middle East Call Centre 2017 (MECC ’17) web site at www.insights-me.com/mecc can now view the profiles of the main speakers to be involved in the Main MECC ’17 conference and supporting workshops.  With most of them making their Middle East debuts, delegates can expect both fresh insights, and the side benefits of […]

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MECC ’17 Countdown Newsletter #4

World-Class Speakers To Add Their Authority To MECC ’17 Conference Visitors to the Middle East Call Centre 2017 (MECC ’17) web site at www.insights-me.com/mecc can now view the profiles of the main speakers to be involved in the Main MECC ’17 conference and supporting workshops.  With most of them making their Middle East debuts, delegates […]

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MECC ’17 Countdown Newsletter #3

1. Get Yourself Into A MECC ’17 Mood MECC ’17. as I hope you are aware of by now is from May 15-18 in Dubai. It’s the region’s most significant annual meeting place for call centre professionals and this year, with regional businesses continuing to catch a cold from the continuing down draught of lower […]

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MECC ’17 Countdown Newsletter #2

Achieving “Higher Customer Satisfaction” is the main regional contact centre goal. Momentum for the MECC ’17 event, the most important annual meeting for the region’s call centre professionals, continues to mount and with many show details now decided, the show web site of www.insights-me.com/mecc will start to have a much fuller look over the next […]

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MECC ’17 Countdown Newsletter #1

1. You Won’t Want To Miss This One – MECC’17 – May 16-17, Dubai. The dates for this year’s MECC ’17 event have been set as May 16/17 and, with preparations and planning now in full swing, participants can rest assured that this year’s MECC ’17 show will be both different and more impactful than […]

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Contact Centre Technology – The Key To Increasing Corporate Productivity & Reducing Costs?

As a showcase for the future of the Middle East Contact Centre, the MECC ’16 has no regional peer.  New contact centre technologies and subject matter experts, free “state-of-the-industry” education, capable solution providers and innovative outsourcers all abound and you are encouraged to take full advantage to develop yourself personally and to push your contact […]

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“Unleash Big Data’s Power to Boost CX” recommends Altitude Software at Dubai MECC 2016

Innovative Customer Interaction Management Solutions on Display at Dubai Middle East Call Centre 2016 (MECC) Exhibition and Conference Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that it will be participating at the Middle East Call Centre (MECC) conference and exhibition to be held at the Dubai World […]

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Free Seminars At MECC ’16 – Our Most Extensive Program Yet

MECC ’16 sees the biggest set of free seminars scheduled at the event ever.  To help you choose the subjects that are of most interest to you, the sessions have been organized into 2 tracks, viz Outsourcing & Technology and Trends & Innovations.  One of the sessions you will certainly not want to miss is […]

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Contact Centre Outsourcing – Find The Answers & Partners You Need At MECC ’16

In looking at the Outsourcing Service Providers (OSPs) participating at the MECC ’16 Exhibition and the Show pre-registration visitor’s list to date for interest in Outsourcing, it is clear that Contact Centre Outsourcing will be a major theme of the event, being held in Dubai on May 31 – June 1. The growth of Contact […]

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Visiting MECC ’16 – Keep Up To Date With Industry Developments

Here at INSIGHTS, we have just crossed a major milestone in the run-up to the annual Middle East Call Centre 2016 show (Summit, Exhibition & Awards event) and given the regional “downturn” (a term used generically to reflect the fall in oil revenues currently being experienced in the region), we were not quite sure what […]

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New Event To Kickstart The “Effortless Experience” Era In The Middle East

INSIGHTS, the region’s premier contact centre and customer experience specialist, has announced a new conference to kickstart the era of “effortless customer experience” in the region, and in particular to help Middle East organisations get plans and priorities in order for this major new business trend. According to INSIGHTS’ president, Dominick Keenaghan, “many regional organisations […]

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PCCI Group Expands Leadership Team; appoints new Chief Commercial Officer

In line with its expansion plans, PCCI Group, a leader in customer experience and operations outsourcing announced the appointment of Juan Bezón as its Chief Commercial Officer. In today’s highly competitive environment where most businesses are going digital, organizations need to deliver the best customer experience in order to differentiate themselves from their competitors. With […]

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PCCI Group moves Global Headquarters to Dubai

PCCI Group, a leader in customer experience and operations outsourcing, announced today that it has relocated its international headquarters to Central Park Towers in Dubai International Financial Centre (DIFC). The expansion is in response to strong client demand and customer base in the Middle East, which the company has witnessed in the last quarter. Through […]

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Contact Centre Outsourcing Market Continues To Evolve – New Players and Contracts Keep Momentum Going.

Since its appearance over 20 years ago, the regional contact centre outsourcing market has always shown rich potential for growth.  However, a general lack of prior experience on managing such contracts on the client side, especially with respect to value creation aspects, plus a “feeling their way” approach by many start-up OPSs (Outsourcing Service Providers) […]

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Call Centre Show Dates Announced: Chance For Regional Professionals To Reinforce Their Role As Business Saviors

The dates for the annual INSIGHTS-organized 2016 Middle East Call Centre (MECC ’16) show to be held at the Dubai World Trade Centre have been announced as May 31 – June 1.   With “customer experience (CX)” now the number one corporate development priority for many organisations and the role of the call centre increasingly prominent […]

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Smart Link and its Customers Win Big At The Middle East Call Centre Awards

Smart Link BPO Solutions and Contact Centers, a leading business process and contact centre outsourcing provider in Saudi Arabia, announced it has received four prestigious awards at the Middle East Call Centre (MECC) Awards 2015 held in Dubai recently. The company’s efforts were also recognised as their customers – Saudi Arabia’s Ministry of Labor, National […]

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CALL CENTRE SHOW AT DICEC OPENS TUESDAY

The Middle East Call Centre 2015 ( MECC ’15) Exhibition is slated to run from May 12-13 at the Dubai International Convention & Exhibition Centre (DICEC) . With customer satisfaction as a business priority racing up the corporate agenda worldwide, MECC ’15, with its intense focus on helping organisations deliver more effective, brand-supporting interactions, could […]

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Come Along And Enjoy The Show

Dear MECC ’15 Visitor, Around the world, customer experience (CX) as a business imperative has rocketed up the corporate agenda and the Middle East is now poised to raise its own game in this vital new business development arena. So, welcome to the annual, INSIGHTS Middle East Call Centre 2015 (MECC ’15) Exhibition, the most […]

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Call Centre Show This Week To Highlight New & Innovative Outsourcing Options

The INSIGHTS-organised Middle East Call Centre 2015 ( MECC ’15) event opens in Dubai at the DICEC this Tuesday, May 12, and regional organisations looking to benefit from the increasing number of business-boosting options and experienced outsource service providers that they can partner with are going to be both impressed and spoilt for choice at […]

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MIDDLE EAST CALL CENTRE ’15 SHOW TO DEMONSTRATE HOW TO “FUTURE-PROOF” YOUR CONTACT CENTRE

The INSIGHTS-organised Middle East Call Centre ’15 (MECC ’15) show is taking place this week, bringing together the region’s top call centre professionals and the industry’s leading suppliers for their annual networking and learning forum. Running for two days on May 12-13 at the Dubai International Convention & Exhibition Centre (DICEC), the show will focus […]

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Achieve a 360 Integrated Vision of the Customer Journey” recommends Altitude Software at MECC 2015

“Achieve a 360 Integrated Vision of the Customer Journey” recommends Altitude Software at MECC 2015 Omnichannel solutions on Display at Dubai Middle East Call Centre 2015 (MECC) Exhibition and Conference The MENA Market continues to be one of the fastest-growing regions for European Vendor Altitude Software,  a global provider of omnichannel solutions to deliver great […]

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MECC ’15 To Highlight New & Innovative Outsourcing Options

The MECC events have always been an accurate barometer of and learning forum for what is happening in the regional industry, and what managers and planners need to know to stay current and make future development plans based on proven and reliable foundations. This year MECC ’15 will be no different but the forum now […]