Altitude Software to showcase its next-generation IP Contact Centre Solutions MECC’11
Uniqtel, a subsidiary of Spanco Golden Key Solutions and Huawei Technologies have signed a memorandum of understanding (MoU) during the recently concluded QITCOM 2011.
Aqua Park Qatar has signed an agreement with Spanco GKS to better promote its entry tickets by establishing a call centre and customer services centre.
Interactive Intelligence ME will be demonstrating its award-winning CIC solution, an all-in-one application suite to manage all contact center interactions on one platform.
MECC’11 visitors will be the first to see how the Middle East’s most advanced contact centres are integrating feedback via social networks into a more informed and satisfying customer experience.
Avaya opened the Middle East first 911 emergency call center in Jordan
His Highness Sheikh Mohammed launched the Customer Charter of the federal government, which is aimed at raising the standards excellence and competitiveness in the government to new levels.
UAE Vice President and Prime Minister launch’s of the ountry’s federal portal (government.ae) which provides federal and local eServices to individuals, businesses and visitors.
Visitors to Teleopti stand at MECC 2011 will have two chances to win: an accurate and reliable forecaster for their contact center-free of charge- and a Nokia E7 at no cost.
SpancoGKS is utilizing MECC 2011 as its launch pad for three new premium services that cater for some of the essential needs in the Qatari market.
du announced its plans to set up a 100% Emirati managed Customer Care Centre, to be located in the Emirate of Fujairah.
Xceed ranks in the annual Global Outsourcing 100® list by the International Association for Outsourcing Professionals® (IAOP®) for the third consecutive year.
Cupola Teleservices (CTS), a leading regional outsources contact centre, will announce its Health Services Directory at the Middle East Call Center Show 2011, the company revealed to Customer Middle East.
The MENA outsourcing industry in is expected to grow at approximately eight percent for the period 2009-2016 with market revenues touching US$2.69 billion, says Frost & Sullivan.
Show organizers INSIGHTS have announced the two main sponsors for this year’s Middle East Call Centre 2011 (MECC ’11) show.
A leading specialist in customer service excellence has urged regional companies to focus more on customer-driven business practice within their current customer service models.
How to renew positive relationships with contact center technology and those who deliver it.
Rolling out new technology in your center? Commit the proper resources and time during the implementation phase to ensure that your investment achieves the right results.
SamrtLink’s executive director talks to Customer Middle East on how he embeds excellence in his company’s call center solutions.
A new generation of tech-savvy customers is shaking up the self-service status quo for contact centers.
The quality of your customers’ experience is in your hands. Improve your game by defining and delivering on the critical elements.
Take a tour of high performance tools that can put you on the path to consistent service excellence.
Maximize the value of your customer feedback by using the appropriate tools to analyze the input and deliver on your VoC strategy.
Most companies agree that ensuring a consistent, high-quality customer experience is essential for building loyalty and growing revenue.
What customer service challenges will the next generation of digital consumers bring, and how will businesses need to adapt? A glimpse into the future of customer service.
Ready or not, we’ve left the Information Age and plunged headlong into an Age of Collaboration. Through blogs, tweets, walls and a variety of other forums, we have ample opportunity to connect with family, friends, colleagues, acquaintances … even complete strangers.
Customer Experience Consultant and Call Centre Doctor; Dr. Brownwell O’Conner, called upon regional corporate decision makers and senior management to reconsider their look to call centers as cost centers.
Few weeks after launching its local female-operated call centre in Al Ain, Etihad Airways, the UAE’s national airline, revealed that Manchester had been selected as the location for its newest contact centre. The new centre, which is expected to be operational in 2012, will employ up to 160 people and operate in addition to Etihad’s […]
In its continuous strive towards providing better and a more efficient service to customers, Bahrain’s national carrier Gulf Air has introduced a new, state-of-the-art technology from Avaya to upgrade its Worldwide Contact Centre (WWCC).
Extensya, a leading regional company specialized in Business Process Outsourcing (BPO), has moved recently to deploy a Microsoft-based Enterprise Resource Planning (ERP) solution from Sermon Business Solutions.