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MECC ’15 – Bigger, Better, Business-Boosting. Be There!

Dominick KeenaghanWith about 10 weeks to go, more and more of the expanding MECC ’15 jigsaw is falling into place and as a multi-faceted event, each of the key components are now being prepared and polished accordingly.

From an importance to business perspective, the first thing to say is that the role of the contact centre in an organization is growing as it continuously expands its remit in customer service and revenue generation. As a result, the MECC ’15 Conference is not only for call centre professionals but for anyone involved in customer service, customer retention, customer loyalty, IT, sales, marketing and of course the C-suite. Almost everyone in the company now has a stake in “customer satisfaction and customer experience” these days and the MECC ’15 workshops, tracks and topics have been researched and arranged to provide actionable and relevant guidance to a diverse range of delegates accordingly. (For more on the MECC ’15 Conference’s main theme “Building The Contact Centre Your Customers Deserve”, Click Here)

As well as the Conference, MECC ’15 is known for its FREE-To-Attend Exhibition. Long the only focused call centre showcase in the region, the MECC ’15 Exhibition will feature the largest collection of contact centre products, services, subject matter experts and multiple, complimentary activities the region has ever seen. Whether you are looking to start a contact centre, update your upgrade plans, understand the advantages and trade-offs of outsourcing, assess new contact centre technologies such as cloud solutions, analytics, performance management and omnichannel, or research a host of other customer experience innovations, then MECC ’15 is the place in Dubai to be this May 12-13.

And, just in case you are wondering. Yes, the MECC ’15 vendors will, as always, be running special MECC ’15-only deals and discounts and yes, you will probably save a fortune by taking advantage of them! But even if you don’t, there are multiple other activities for you to relish and gain from such as 1-on-1 consultancy with international experts, advice on personal and call centre site certification, a daily program of new product and service presentations and reams of invaluable reference material to take away.

But wait, there’s more. In another regional first, MECC ’15 will feature the first FREE-to-Attend Contact Centre Technology Conference track. Now, we expect demand for the limited set of these “sponsored” seats to be high so we want to make sure these go to the most deserving situations; so essentially those who are about to make purchasing decisions and would benefit from some up-to-date advice. Do you qualify? To find out more, you need to contact Dominick Keenaghan on Dubai 3329211 or djkeenaghan@insights-me.com directly and all will be explained. Please quote reference “MECC ’15 Technology Budget” in this communication.

Elsewhere in this issue and to keep you up-to-date with the latest thinking in these areas, find articles on the best-fitting technology solutions, the power of analytics and the trade-offs in using NPS from some of our leading associates. Please do take the time to read the pieces in full. You will not only enjoy the insights provided but they will definitely put you in the mood for MECC ’15 in May.

Till the next time

INSIGHTS


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