About

INSIGHTS, a Dubai-based enterprise, is the only Call Centre dedicated, Professional Services Organisation in the Middle East region to offer a combination of:-

  • Regional Experience (16 years serving the regional industry)
  • Industry journals (spearheaded by “Telephony Middle East”  magazine and the Customer Middle East online portal –
    see www.customer-me.com). Official regional licensee for Contact Center Pipeline publication
  • International Accreditation with recognised Global Industry bodies
    – Call Centre Industry Advisory Council (CIAC), G-CEM, etc.
  • Accredited, In-house Call Centre Training Programs
    (English & Arabic)
  • Certified Call Centre Management Training Programs
  • Call Centre Trainer Certification Programs
  • Call Centre Training Material and Associated Resources
  • Region’s only dedicated Call Centre Roadshows, Conferences and Exhibitions. Main property is MECC, the annual Middle East Call Centre Show held in Dubai.
  • Call Centre Consulting and other Professional Services
  • Developer of the Call Centre Lifecycle Development System
  • Organizes the Annual Middle East Call Centre Awards
  • Developer of the Sentio Development, QA & Certification System