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Bahrain-based ETISALCOM Joins Leading CX Event in the Middle East

ETISALCOM to demonstrate world-class Customer Experience (CX) solutions to MECC 2018 delegates. The Bahrain-based Company Marks Continued Momentum with its range of ICT solutions in the Kingdom

ETISALCOM, Bahrain’s prominent Information technology and communications (ICT) company, will be exhibiting at Middle East Contact Centre (MECC) and CX 2018 conference, the premier event for the customer experience industry in the Middle East to be held in Dubai from April 24 to 25, 2018.

MECC 2018 is widely viewed as the premier regional gathering event for the customer experience and contact centre community in the Middle East region, attracting delegates from numerous countries such as the UAE, Bahrain, KSA and Kuwait. This year’s event − which will host CX industry professionals, presenters and analysts, in addition to service providers − is expected to have a 20% bigger attendance than last year.

Marking Continued Momentum in Bahrain with its range of proven, best-in-class ICT solutions

Etisalcom offers value-added and innovative services for residential and corporate customers in Bahrain. Licensed to provide national and global Telecom and IT services, Etisalcom is the first private sector service provider and credible alternative for fully integrated ICT solutions in the Kingdom of Bahrain and beyond. With more than 15 years of experience, the company clients’ base ranges from governmental institutions, large enterprises, down to SMEs.

‘’As a communications provider of next generation voice, video and data services, Etisalcom is committed to deliver innovative and customized solutions that boost business efficiencies and elevate customer service,’’ said Rashid Al-Snan, Etisalcom CEO. ‘’Through key partnerships with major international providers such as Altitude Software, Huawei and Oracle, Etisalcom delivers competitive and proven end-to-end information and communications solutions.’’

Accelerating the adoption of Innovative Customer Engagement Solutions in Bahrain with Altitude Software

The highlight of ETISALCOM’s participation at Dubai MECC 2018 conference is the partnership announcement with Altitude Software and the introduction of the latest release of the award-winning Altitude Experience customer interaction management suite. Altitude Experience helps contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations. It brings to market significant innovations to support next generation customer service, intelligent business campaigns, advanced contact centre management tools and AI-powered digital customer engagement.

“Working with a world-class customer experience specialist like Altitude enables us to accelerate digital transformation for clients through integrated services and solutions that build a unified, omnichannel view of the customer and put their experiences at the heart of the company,” added Al Snan. Altitude Software is positioned as one of the leading independent global providers of Customer Experience & Customer Interaction Management software across 80+ countries, with a fast-growing presence in the GCC region and a strong customer base in Bahrain from banks to governments, telecommunications, insurance and retail.

“Altitude solutions enable companies that understand the importance of the omnichannel contact center experience as part of the overall customer journey” says Riadh Boukhris, Altitude Software MENA President. “With a strong track record in all market segments, Etisalcom represents a perfect fit for Altitude’s partner program as well as a key delivery channel that is in line with our solutions strategy in Bahrain.”
The MECC and Customer Experience 2018 conference takes place in Dubai from April 24 to 25, 2018. For more details about the show and the international line up of speakers see www.insights-me.com.


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