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Building A Customer-Centric Multichannel Contact Centre

Do you have a New Year’s resolution in place for your contact center? If not, it’s never too late! A good place to start is to take stock of your house. What do I mean? Think back to when you were buying or renting your first place. What was on your wish list? Was the […]

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GAPCORP Boosts its Contact Centre Operations with Altitude Software

GAPCORP has deployed the Altitude uCI suite to handle the fast-paced growth of its operations across the GCC region. Located in Dubai, GAPCORP‘s contact centre is powered by the Altitude uCI™ customer interaction management solution, which provided the third party administration specialist with a wealth of advanced IP contact centre features, such as outbound dialler, […]

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Case Study: Avaya’s 911 Call Center in Jordan

Avaya opened the Middle East first 911 emergency call center in Jordan

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Dubai Enhances Emergency Response with Avaya’s Flare Experience

DCD becomes the first organization in the region planning to deploy the Desktop Video Device at 16 centers to increase speed and efficiency of emergency services.