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The Future Is Here

It’s starting to feel like we are living in a science fiction movie. Technologies that used to exist only in the movies and comic books are becoming a reality. It’s kind of weird, exciting and scary—all at the same time. In the past, we had the luxury of time to adjust to changes in the […]

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Local outsourcing a money-saver for firms

The Emirates is pushing to become an outsourcing hub, with more companies with offices here wanting to place some of their operations with other firms locally. But numerous challenges remain. Brownell O’Connor, chief consultant of Insights, a call-centre training company in Dubai and the organiser of a conference focused on outsourcing that is to be […]