Enghouse Predictive Dialler Banner

RSSRecent stories in "MECC Show"

post thumbnail

Silah Gulf Excels At Leading Middle East Contact Centre Conference 2018

Bahrain headquartered Customer Experience Specialist Silah Gulf recently participated at The Middle East Call Centre Conference (MECC 2018), the region’s premier contact centre and customer management event. The MECC 2018 platform attracts international experts, subject-matter specialists, and regional professionals from the customer service industry and discusses latest technologies and solutions. Silah Gulf showcased its comprehensive […]

post thumbnail

MECC ’18 MAKES CONTACT CENTRE TECHNOLOGY DOABLE

MECC ’18, as many of the region’s leading contact centre professionals are aware, is the leading, independent  learning and networking event for the regional contact centre industry. Invited attendees this year can look forward to learning from a host of international experts exploring the latest, proven concepts and thinking in remote customer communications, customer experience […]

post thumbnail

Explore the Changing Face of Customer Contact with Voxtron and Enghouse Interactive at MECC 2018

Enghouse Interactive, a leading developer of customer interaction management applications and Voxtron who specialise in delivering customer engagement solutions will be joining forces at this year’s Middle East Call Centre (MECC) ’18 on the 24th – 25th April. MECC is the main annual conference and event for the Call Centre industry in the Middle East […]

post thumbnail

Bahrain-based ETISALCOM Joins Leading CX Event in the Middle East

ETISALCOM, Bahrain’s prominent Information technology and communications (ICT) company, will be exhibiting at Middle East Contact Centre (MECC) and CX 2018 conference, the premier event for the customer experience industry in the Middle East to be held in Dubai from April 24 to 25, 2018. MECC 2018 is widely viewed as the premier regional gathering […]

post thumbnail

“Unleash AI’s Power to Elevate Customer Experience” recommends Altitude Software at MECC 2018

Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that it is joining the Middle East Contact Centre and Customer Experience Conference to be held in Dubai from April 24 to 25, 2018. As most countries in the MENA region have embarked on a range of reforms to diversify […]

post thumbnail

Lucky Main Conference Delegates To Receive Copies of Brand New Customer Experience Guide From Author Himself

Conference delegates at MECC events always leave with lots of actionable guidance that they can refer to on their return to their place of work. MECC ’18 delegates can look forward to a similar bonus this year when a large number of the acclaimed “Experience My Brand” book will be distributed to lucky main conference […]

post thumbnail

Attend The Region’s Top Independent Call Centre/CX Conference At Very Special Pricing

The annual MECC ’18 Conference is the region’s leading call centre/CX learning/guidance opportunity. It is where regional call centre professionals come (and many are annual visitors) because they are faced with:- Starting a call centre or CX initiative Looking to fix a call centre problem or dramatically improve existing performance Trying to decide whether to […]

post thumbnail

Attend The Top Independent Contact Centre Technology Event For Free

The MECC events have always included a set of free-to-attend presentations to help attendees keep up with the latest trends and technologies. For MECC ’18, this has translated into a 1 day forum known as “CC RECHARGE” which effectively does what it says – helps you reinvigorate your tech plans in the light of the […]

post thumbnail

The Matter of why Customer Experience Matters

These are the days when disruptive technologies, social networking and 24/7 media are shaping behaviours and expectations. It is also an age of ever-increasing business competition where mass consumerization can cause a brand to become irrelevant in an already crowded marketplace. The key source of competitive advantage has become a strong focus on delivering distinctive […]

post thumbnail

I am becoming increasingly worried for CX especially in call centres

I am old enough to have been involved in the dot.com explosion of the late 90’s. I was working at the time with PeopleSupport in Los Angeles – the first provider of eCare. The company was way ahead of its time as we offered live chat, video, email (including AI) etc. Then we implemented and […]

post thumbnail

CC RECHARGE – The idea boost to your technology thinking and planning

The “Free-To-Attend” Trends & Technologies track at MECC has always enjoyed a popular following and, based on registrations received to date, this aspect of the MECC ’18 experience looks set to enjoy another banner year. INSIGHTS cites several key reason for the track’s success. Firstly, it is the only independent contact centre event in the […]

post thumbnail

MECC ’18 Conference – Getting Serious About Development & Improvement.

In the last few weeks before the MECC event, INSIGHTS has the unique privilege of reviewing ahead of time what is going to the presented by the international experts at the main conference sessions. For us, it is a time of great excitement and exhilaration, mostly in anticipation of the expressions of satisfaction and realization […]

post thumbnail

Free-To-Attend Contact Centre “Recharge” Track

Following a successful trial last year, INSIGHTS will be expanding and enhancing its “leverage-the-latest-contact-centre-technologies” forum at MECC ’18 with a special, dedicated track coined, in reference to it’s main function, CC Recharge. The aim of CC Recharge will be to update and guide participants on the latest technologies and options impacting the contact centre/customer experience […]

post thumbnail

Optimizing Operations for Experience Excellence

It is the age of the customer where every experience counts. Companies are beginning to learn and take actions to improve their customer service to provide ease and effectiveness. However, providing exceptional experiences while still maintaining costs is a bit of a balancing act, especially given the competitive, technological and regulatory ‘change’ challenges organizations have […]

post thumbnail

“Problem Solver” Awards – New for 2018

The new INSIGHTS Middle East Call Centre Awards category seeks to recognise companies and individuals who have found unique and creative ways to solve challenges they have faced in their call centre work environment, delivering verifiable value and business-enhancing results in the process. INSIGHTS has identified 22 “categories” to which it would like to receive […]

post thumbnail

MECC’18 Details Announced

The region’s annual Middle East Call Centre event known as MECC has been scheduled for April 24 – 25, in Dubai, and regional contact centre professionals can look forward to a revamped show with a wider choice of learning options, more opportunities to participate in networking sessions and a host of new technology developments to […]

post thumbnail

MECC ’18 Sponsors Announced, Excited By The Unique Branding Opportunity.

The first two sponsors for this year’s MECC ’18 event are now confirmed and several more are expected to be announced over the next few weeks. Leading Saudi Services and Solutions provider CCC (Contact Center Company) has elected to leverage MECC’s standing as the region’s top contact centre meet to highlight its impressive new facilities, […]

post thumbnail

CUSTOMER SATISFACTION REVAMP AT CALL CENTRE SHOW

The annual Middle East Call Centre ’17 (MECC ’17) show takes place May 16-17, and with customers increasingly in control of the buying process, the imperative for organisations to maintain solid customer relationships has never been higher.  As such the main theme for MECC ’17 is ensuring ongoing customer satisfaction. According to Dominick Keenaghan, president […]

post thumbnail

Smart Link Creates Saudi Jobs, Invests in KSA Skills Development with Avaya Contact Center Expansion

Smart Link Contact Centers, a leading business process and contact center outsourcing provider in Saudi Arabia, today announced with Avaya, the completion of an expansion project for its contact center in the Kingdom, with the addition of 600 agent seats creating employment opportunities for Saudi citizens. The company is deploying contact center solutions from Avaya […]

post thumbnail

Excellent Solutions Make Their Transformative Outsourcing ’17 Sponsorship Debut.

When it comes to Manpower and Contact Centre Outsourcing solutions few Saudi companies can match the pedigree and credentials of Excellent Solutions Co. Established in 2004, and with offices in Riyadh, Dammam and Jeddah, Excellent Solutions (ES) has worked with many of the kingdom’s leading commercial and governmental entities such as STC, Zain, Samba, NCB, […]

post thumbnail

Peter Ryan to Speak at Dubai Transformative Outsourcing Conference, May 16-17

Ryan Strategic Advisory is pleased to announce that Peter Ryan will be one of the keynote speakers at the upcoming Transformative Outsourcing conference, which takes place in Dubai on the 16th and 17th of May. ‘I cannot understate my excitement at participating in Transformative Outsourcing, which is likely to be the premier front-office BPO event […]

post thumbnail

Free-To-Attend MECC ’17 Vendor Presentations

Vendor presentations have always been a part of the MECC event, and MECC ’17 is no different with an eclectic mix of sessions highlighting product upgrades, special offers and new solutions and innovations to consider. This year sees a host of the latest and best in areas such as workforce management, all-in-one call centre software, […]

post thumbnail

Next Free Outsourcing e-book On Its Way – Stay Tuned

As many of you commented, the recent Call Centre Outsourcing e-book entitled “How To Avoid A Bad Outsourcing” decision was a “breath of fresh air” – not only for its clarity in describing the key issues that drag down many Call Centre Outsourcing relationships in the region, but also in its simplicity for pointing the […]

post thumbnail

Call Centre Awards Night 17 Sponsors Confirmed.

The INSIGHTS Middle East Call Centre Awards ’17 Gala Dinner takes place during the Middle East Call Centre 2017 show in Dubai on May 16. Now in it’s 12th year, the competition continues to shine a light on the region’s top call centres and in particular the key personnel who are driving improvements and excellent […]

post thumbnail

Transformative Outsourcing ’17 Speakers Also Announced

As above, the main international experts for this program have also been confirmed.  In this case probably the easiest way to know what to expect is to quote some details from some of their profiles:- 1.    Peter Ryan, Canada Peter Ryan, Canada Peter Ryan has been at the forefront of contact center services market advisory […]

post thumbnail

World-Class Speakers To Add Their Authority To MECC ’17 Conference

Visitors to the Middle East Call Centre 2017 (MECC ’17) web site at www.insights-me.com/mecc can now view the profiles of the main speakers to be involved in the Main MECC ’17 conference and supporting workshops.  With most of them making their Middle East debuts, delegates can expect both fresh insights, and the side benefits of […]

post thumbnail

MECC ’17 Countdown Newsletter #4

World-Class Speakers To Add Their Authority To MECC ’17 Conference Visitors to the Middle East Call Centre 2017 (MECC ’17) web site at www.insights-me.com/mecc can now view the profiles of the main speakers to be involved in the Main MECC ’17 conference and supporting workshops.  With most of them making their Middle East debuts, delegates […]

post thumbnail

MECC ’17 Countdown Newsletter #3

1. Get Yourself Into A MECC ’17 Mood MECC ’17. as I hope you are aware of by now is from May 15-18 in Dubai. It’s the region’s most significant annual meeting place for call centre professionals and this year, with regional businesses continuing to catch a cold from the continuing down draught of lower […]

post thumbnail

MECC ’17 Countdown Newsletter #2

Achieving “Higher Customer Satisfaction” is the main regional contact centre goal. Momentum for the MECC ’17 event, the most important annual meeting for the region’s call centre professionals, continues to mount and with many show details now decided, the show web site of www.insights-me.com/mecc will start to have a much fuller look over the next […]

post thumbnail

MECC ’17 Countdown Newsletter #1

1. You Won’t Want To Miss This One – MECC’17 – May 16-17, Dubai. The dates for this year’s MECC ’17 event have been set as May 16/17 and, with preparations and planning now in full swing, participants can rest assured that this year’s MECC ’17 show will be both different and more impactful than […]