RSSRecent stories in "MECC Show"

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Contact Centre Technology – The Key To Increasing Corporate Productivity & Reducing Costs?

As a showcase for the future of the Middle East Contact Centre, the MECC ’16 has no regional peer.  New contact centre technologies and subject matter experts, free “state-of-the-industry” education, capable solution providers and innovative outsourcers all abound and you are encouraged to take full advantage to develop yourself personally and to push your contact […]

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“Unleash Big Data’s Power to Boost CX” recommends Altitude Software at Dubai MECC 2016

Innovative Customer Interaction Management Solutions on Display at Dubai Middle East Call Centre 2016 (MECC) Exhibition and Conference Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that it will be participating at the Middle East Call Centre (MECC) conference and exhibition to be held at the Dubai World […]

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Free Seminars At MECC ’16 – Our Most Extensive Program Yet

MECC ’16 sees the biggest set of free seminars scheduled at the event ever.  To help you choose the subjects that are of most interest to you, the sessions have been organized into 2 tracks, viz Outsourcing & Technology and Trends & Innovations.  One of the sessions you will certainly not want to miss is […]

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Contact Centre Outsourcing – Find The Answers & Partners You Need At MECC ’16

In looking at the Outsourcing Service Providers (OSPs) participating at the MECC ’16 Exhibition and the Show pre-registration visitor’s list to date for interest in Outsourcing, it is clear that Contact Centre Outsourcing will be a major theme of the event, being held in Dubai on May 31 – June 1. The growth of Contact […]

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Visiting MECC ’16 – Keep Up To Date With Industry Developments

Here at INSIGHTS, we have just crossed a major milestone in the run-up to the annual Middle East Call Centre 2016 show (Summit, Exhibition & Awards event) and given the regional “downturn” (a term used generically to reflect the fall in oil revenues currently being experienced in the region), we were not quite sure what […]

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New Event To Kickstart The “Effortless Experience” Era In The Middle East

INSIGHTS, the region’s premier contact centre and customer experience specialist, has announced a new conference to kickstart the era of “effortless customer experience” in the region, and in particular to help Middle East organisations get plans and priorities in order for this major new business trend. According to INSIGHTS’ president, Dominick Keenaghan, “many regional organisations […]

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PCCI Group Expands Leadership Team; appoints new Chief Commercial Officer

In line with its expansion plans, PCCI Group, a leader in customer experience and operations outsourcing announced the appointment of Juan Bezón as its Chief Commercial Officer. In today’s highly competitive environment where most businesses are going digital, organizations need to deliver the best customer experience in order to differentiate themselves from their competitors. With […]

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PCCI Group moves Global Headquarters to Dubai

PCCI Group, a leader in customer experience and operations outsourcing, announced today that it has relocated its international headquarters to Central Park Towers in Dubai International Financial Centre (DIFC). The expansion is in response to strong client demand and customer base in the Middle East, which the company has witnessed in the last quarter. Through […]

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Contact Centre Outsourcing Market Continues To Evolve – New Players and Contracts Keep Momentum Going.

Since its appearance over 20 years ago, the regional contact centre outsourcing market has always shown rich potential for growth.  However, a general lack of prior experience on managing such contracts on the client side, especially with respect to value creation aspects, plus a “feeling their way” approach by many start-up OPSs (Outsourcing Service Providers) […]

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Call Centre Show Dates Announced: Chance For Regional Professionals To Reinforce Their Role As Business Saviors

The dates for the annual INSIGHTS-organized 2016 Middle East Call Centre (MECC ’16) show to be held at the Dubai World Trade Centre have been announced as May 31 – June 1.   With “customer experience (CX)” now the number one corporate development priority for many organisations and the role of the call centre increasingly prominent […]

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Smart Link and its Customers Win Big At The Middle East Call Centre Awards

Smart Link BPO Solutions and Contact Centers, a leading business process and contact centre outsourcing provider in Saudi Arabia, announced it has received four prestigious awards at the Middle East Call Centre (MECC) Awards 2015 held in Dubai recently. The company’s efforts were also recognised as their customers – Saudi Arabia’s Ministry of Labor, National […]

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CALL CENTRE SHOW AT DICEC OPENS TUESDAY

The Middle East Call Centre 2015 ( MECC ’15) Exhibition is slated to run from May 12-13 at the Dubai International Convention & Exhibition Centre (DICEC) . With customer satisfaction as a business priority racing up the corporate agenda worldwide, MECC ’15, with its intense focus on helping organisations deliver more effective, brand-supporting interactions, could […]

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Come Along And Enjoy The Show

Dear MECC ’15 Visitor, Around the world, customer experience (CX) as a business imperative has rocketed up the corporate agenda and the Middle East is now poised to raise its own game in this vital new business development arena. So, welcome to the annual, INSIGHTS Middle East Call Centre 2015 (MECC ’15) Exhibition, the most […]

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Call Centre Show This Week To Highlight New & Innovative Outsourcing Options

The INSIGHTS-organised Middle East Call Centre 2015 ( MECC ’15) event opens in Dubai at the DICEC this Tuesday, May 12, and regional organisations looking to benefit from the increasing number of business-boosting options and experienced outsource service providers that they can partner with are going to be both impressed and spoilt for choice at […]

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MIDDLE EAST CALL CENTRE ’15 SHOW TO DEMONSTRATE HOW TO “FUTURE-PROOF” YOUR CONTACT CENTRE

The INSIGHTS-organised Middle East Call Centre ’15 (MECC ’15) show is taking place this week, bringing together the region’s top call centre professionals and the industry’s leading suppliers for their annual networking and learning forum. Running for two days on May 12-13 at the Dubai International Convention & Exhibition Centre (DICEC), the show will focus […]

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Achieve a 360 Integrated Vision of the Customer Journey” recommends Altitude Software at MECC 2015

“Achieve a 360 Integrated Vision of the Customer Journey” recommends Altitude Software at MECC 2015 Omnichannel solutions on Display at Dubai Middle East Call Centre 2015 (MECC) Exhibition and Conference The MENA Market continues to be one of the fastest-growing regions for European Vendor Altitude Software,  a global provider of omnichannel solutions to deliver great […]

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MECC ’15 To Highlight New & Innovative Outsourcing Options

The MECC events have always been an accurate barometer of and learning forum for what is happening in the regional industry, and what managers and planners need to know to stay current and make future development plans based on proven and reliable foundations. This year MECC ’15 will be no different but the forum now […]

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MECC Growing As Business Impact Of Better Customer Interactions Realised

The countdown to the annual Middle East Call Centre 2015 (MECC ’15) show in Dubai on May 12 – 13 has begun and regional call centre and customer management professionals are once again relishing the opportunity to come together to network, learn, gain new ideas and update their plans for future development. With MECC ’15 […]

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MECC ’15 – Bigger, Better, Business-Boosting. Be There!

With about 10 weeks to go, more and more of the expanding MECC ’15 jigsaw is falling into place and as a multi-faceted event, each of the key components are now being prepared and polished accordingly. From an importance to business perspective, the first thing to say is that the role of the contact centre […]

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Awards – You Still Have Time To Apply, But Need To Act Quickly

The INSIGHTS Middle East Call Centre Awards 2015 submission preparation process is now in full swing and in multiple call centres all around the Middle East, call centre managers and their teams are busy preparing their answers (and the necessary supporting documentation) to the not insignificant number of questions that make up a complete submission. […]

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MECC ’15 Show on May 12-13 To Feature Expanded Conference

Hi, and I trust the new year has started off well for you. As you might expect, we are busy with our preparations for the forthcoming MECC ’15 show in May and are getting more and more excited by the day at the prospect of so many solutions providers, international experts and regional professionals coming […]

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Awards ’15 Competition Now Open

The INSIGHTS Middle East Call Centre Awards 2015 competition got off to the perfect start this year with the inaugural (and free-to-attend) Call Centre Awards ’15 kick-off event held in Dubai on Jan 18.  The aim of the event was to help competitors understand more about how the competition works and how they can improve […]

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INSIGHTS Middle East Call Centre 2015 Awards – Celebrating 10 years of Ongoing Excellence & Development

Yes, we don’t know where the time has gone either, but next May 12 will see the 10th anniversary of the beginning of the INSIGHTS Middle East Call Centre Awards competition. From those humble beginnings of just 3 Awards and a handful of entries we are now looking at over 10 times as many Awards […]

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MECC ’15 Dates Announced – Get Ready For The Biggest Regional Call Centre Event Ever !

Welcome to the first issue of the MECC ’15 newsletter. Hopefully you will have seen our initial announcement that the date for the next Middle East Call Centre ’15 (MECC ’15) show has been set as May 11 – 14, with the main MECC ’15 Exhibition & Conference running on May 12-13 at the usual […]

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Awards Winners To Be Announced On June 8th

The INSIGHTS Middle East Call Centre Awards 2014 competition reaches its climax at the annual Gala Dinner in Dubai on June 8. The winners have already been decided by the judges and everyone will get to hear the results that evening in a function marked by entertainment & much elation. As in recent years, the […]

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MECC ’14 – More Profitable Ways To Engage Customers

The Middle East Call Centre 2014 Exhibition is slated to run from June 8-9 in Hall 7 at the Dubai International Convention & Exhibition Centre (DICEC) . Visitors can expect to be amazed at the new options available to them to engage with customers more effectively and efficiently whilst simultaneously delivering the increasingly-demanded positive customer […]

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Altitude Software Showcases True Customer Engagement at Middle East Call Center 2014

Altitude Software Demonstrates Technology Innovation and Market Leadership at MECC 2014, Dubai International Convention Center, June 8-9, Booth A-34 Strengthened Partner Ecosystem and Expanding Client Base Fuel Altitude Software Growth in MENA The Contact Centre and the Customer Service Elevation markets are among the fastest-growing sectors in the Middle East & North Africa (MENA) economy. […]

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UK Lifetime Achievement Award Winner To Keynote on “Social Customer Service” at MECC 14

  INSIGHTS, the organisers of the annual Middle East Call Centre (MECC) show, have announced that leading author and blogger, Martin Hill-Wilson, will keynote at the forthcoming MECC 14 Conference in Dubai on June 8 and 9, at the Dubai International Conference and Exhibition Centre (DICEC) Martin is a renowned customer service, customer experience and […]

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Interactive Intelligence to Demonstrate Multichannel Solution for Contact Centre and Unified Communications at MECC 2014

Vendor to educate attendees about its industry-leading, fully integrated contact centre solution as well as share insights into multichannel communication strategies Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today announced its participation at the Middle East Call Center ’14 (MECC ’14) conference and […]

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Call Centre Growth Exceeding Regional Average

The annual Middle East Call Centre 2014 show is slated for June 8/9 at the Dubai International Convention & Exhibition Centre and organizers, INSIGHTS have announced that the show represents the best regional opportunity for organisations to boost their customer service operations by learning about new customer engagement ideas and technologies, obtaining impartial guidance and […]