News

Al-Futtaim Technologies implements Genesys remote working solutions to ensure business continuity for vital sectors of the UAE’s economy

Al-Futtaim Technologies has implemented mission-critical mitigation strategies for its contact centre customers. In collaboration with Genesys®, the global leader in…

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Jeddah-based Frontliners Boosts Contact Centre Efficiency with Altitude Software

Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that FRONTLINERS Contact Center Outsourcing,…

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Altitude-powered TAMKEEN Wins Award for Best Middle East Government Contact Centre in 2018

Tamkeen, a Bahrain-based semi-governmental organization tasked with making the private sector the key driver of economic development, has been recognized…

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Silah Gulf Excels At Leading Middle East Contact Centre Conference 2018

Bahrain headquartered Customer Experience Specialist Silah Gulf recently participated at The Middle East Call Centre Conference (MECC 2018), the region’s…

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MECC ’18 MAKES CONTACT CENTRE TECHNOLOGY DOABLE

MECC ’18, as many of the region’s leading contact centre professionals are aware, is the leading, independent  learning and networking…

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Explore the Changing Face of Customer Contact with Voxtron and Enghouse Interactive at MECC 2018

Enghouse Interactive, a leading developer of customer interaction management applications and Voxtron who specialise in delivering customer engagement solutions will…

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Bahrain-based ETISALCOM Joins Leading CX Event in the Middle East

ETISALCOM, Bahrain’s prominent Information technology and communications (ICT) company, will be exhibiting at Middle East Contact Centre (MECC) and CX…

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“Unleash AI’s Power to Elevate Customer Experience” recommends Altitude Software at MECC 2018

Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that it is joining the…

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Lucky Main Conference Delegates To Receive Copies of Brand New Customer Experience Guide From Author Himself

Conference delegates at MECC events always leave with lots of actionable guidance that they can refer to on their return…

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Attend The Region’s Top Independent Call Centre/CX Conference At Very Special Pricing

The annual MECC ’18 Conference is the region’s leading call centre/CX learning/guidance opportunity. It is where regional call centre professionals…

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Viva Kuwait Chooses Awards Night Sponsorship To Highlight Its Successful Contact Centre Strategy

Viva Telecom established its footprint in Kuwait in 2008 and given a multiple operator market, decided early on to differentiate…

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INSIGHTS Middle East Call Centre Awards Competition Reaching Its Climax

With just over two weeks to go to the big (Awards Gala Dinner) night, excitement and anticipation are building. The…

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Attend The Top Independent Contact Centre Technology Event For Free

The MECC events have always included a set of free-to-attend presentations to help attendees keep up with the latest trends…

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Are You A Call Centre Problem Solver? It’s Still Not Too Late To Apply

The annual INSIGHTS Middle East Call Centre Awards completion reaches its climax on April 25th when the winners will be…

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CC RECHARGE – The idea boost to your technology thinking and planning

The “Free-To-Attend” Trends & Technologies track at MECC has always enjoyed a popular following and, based on registrations received to…

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MECC ’18 Conference – Getting Serious About Development & Improvement.

In the last few weeks before the MECC event, INSIGHTS has the unique privilege of reviewing ahead of time what…

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Free-To-Attend Contact Centre “Recharge” Track

Following a successful trial last year, INSIGHTS will be expanding and enhancing its “leverage-the-latest-contact-centre-technologies” forum at MECC ’18 with a…

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Optimizing Operations for Experience Excellence

It is the age of the customer where every experience counts. Companies are beginning to learn and take actions to…

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“Problem Solver” Awards – New for 2018

The new INSIGHTS Middle East Call Centre Awards category seeks to recognise companies and individuals who have found unique and…

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MECC’18 Details Announced

The region’s annual Middle East Call Centre event known as MECC has been scheduled for April 24 – 25, in…

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MECC ’18 Sponsors Announced, Excited By The Unique Branding Opportunity.

The first two sponsors for this year’s MECC ’18 event are now confirmed and several more are expected to be…

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IST Expands Cloud Customer Experience Solution Offering with PureCloud by Genesys

IST, the customer experience technology specialists, today announced that it has expanded its partnership with Genesys, the global leader in…

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Eurisko Mobility Adds AI Bots to its Digital Experience Platform for Banks & Financial Institutions

In exciting news for both financial institutions and their customers, Lebanon-based mobile development leader Eurisko Mobility recently announced the addition…

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Summer Musings #4 – QA Improvement

And finally, my last summer musing this year, but one which I hope will be of enormous benefit. In our…

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Summer Musings #3 – New Ideas For Employee Engagement

This time I thought I would diversify somewhat by sharing the thoughts of one of the guest writers at our…

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Summer Musings #2 – Are Your Agents Able To Do Their Jobs Properly?

Hi, and welcome to the second “summer musing”. In this, short question-style episode, I share some thoughts regarding Agent Training.…

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Summer Musings #1 – Does Your CSAT Need Fixing?

As we all know, business for many organisations slows down at this time of the year. Most people look to…

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IST Recognized by Genesys as Middle East Partner of the Year

IST, the customer experience technology specialists, today announced that the company has been named ‘Middle East Partner of the Year’…

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CUSTOMER SATISFACTION REVAMP AT CALL CENTRE SHOW

The annual Middle East Call Centre ’17 (MECC ’17) show takes place May 16-17, and with customers increasingly in control…

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Smart Link Creates Saudi Jobs, Invests in KSA Skills Development with Avaya Contact Center Expansion

Smart Link Contact Centers, a leading business process and contact center outsourcing provider in Saudi Arabia, today announced with Avaya,…

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