In line with its expansion plans, PCCI Group, a leader in customer experience and operations outsourcing announced the appointment of…
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PCCI Group, a leader in customer experience and operations outsourcing, announced today that it has relocated its international headquarters to…
Read More »The 2016 INSIGHTS Middle East Call Centre Awards competition is now in full swing and applications are coming in at…
Read More »Since its appearance over 20 years ago, the regional contact centre outsourcing market has always shown rich potential for growth. …
Read More »Hi and welcome to the first issue of the MECC ’16 Countdown newsletter, your monthly journal to keep you abreast…
Read More »The INSIGHTS Middle East Call Centre Awards 2016 competition recently held its annual Awareness Day on Jan 28 and the…
Read More »The dates for the annual INSIGHTS-organized 2016 Middle East Call Centre (MECC ’16) show to be held at the Dubai…
Read More »TransCore’s customer service centre operations of the Salik Toll System took top honors for the Roads & Transport Authority (RTA)…
Read More »The Juma Al Majid Group Home Appliances Service Department received four awards from Samsung in recognition of its performance in…
Read More »Viacomms Telecom KSCC has been named an Interactive Intelligence Gold Partner. Interactive Intelligence, a global provider of customer engagement communications…
Read More »Regional customer service professionals are eagerly anticipating the first Middle East CX 2015 Conference (“Real Experts – Real Guidance”) in…
Read More »After one of the slowest and hottest regional summers on record, most organisations are now back into their business groove…
Read More »The INSIGHTS Middle East CX Awards are modelled on the INSIGHTS Middle East Call Centre Awards, the only truly analytical…
Read More »Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that the SNTTA travel agency…
Read More »Genesys (http://www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, today announced that the company has…
Read More »The agreement will integrate Teleopti WFM with the contact center offerings for Mitel’s MiVoice Business and MX-One platforms to deliver…
Read More »Smart Link BPO Solutions and Contact Centers, a leading business process and contact centre outsourcing provider in Saudi Arabia, announced…
Read More »eXtra increases operational efficiency and cements customer service excellence Altitude Software, a global provider of omnichannel solutions to deliver great…
Read More »Emirates and BT today announced a six-year deal, where BT will provide global contact centre managed services to support the…
Read More »The Middle East Call Centre 2015 ( MECC ’15) Exhibition is slated to run from May 12-13 at the Dubai…
Read More »Dear MECC ’15 Visitor, Around the world, customer experience (CX) as a business imperative has rocketed up the corporate agenda…
Read More »Executive-level support Powerful, Enlightened Leadership Contact Centre positioned as “The Centre of Excellence” Strategic and Tactical Alignment Processes designed, mapped,…
Read More »Executive Summary We live in an era of business overflowing with incredible opportunity. The future is not yet written; there…
Read More »Apple Watch, Samsung S6, VW Golf6, Ray ban Aviator, Emirates Skywards, Nespresso Ltd Ed … Nowadays product & Services born…
Read More »The INSIGHTS-organised Middle East Call Centre 2015 ( MECC ’15) event opens in Dubai at the DICEC this Tuesday, May…
Read More »The INSIGHTS-organised Middle East Call Centre ’15 (MECC ’15) show is taking place this week, bringing together the region’s top…
Read More »“Achieve a 360 Integrated Vision of the Customer Journey” recommends Altitude Software at MECC 2015 Omnichannel solutions on Display at…
Read More »The MECC events have always been an accurate barometer of and learning forum for what is happening in the regional…
Read More »The countdown to the annual Middle East Call Centre 2015 (MECC ’15) show in Dubai on May 12 – 13…
Read More »With about 10 weeks to go, more and more of the expanding MECC ’15 jigsaw is falling into place and…
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