Year: 2011

MECC

Altitude Software Addresses Regional Contact Centre Industry Trends

Altitude Software to showcase its next-generation IP Contact Centre Solutions MECC'11

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News

Spanco GKS’ Uniqtel and Huawei to partner for Qatar 2022

Uniqtel, a subsidiary of Spanco Golden Key Solutions and Huawei Technologies have signed a memorandum of understanding (MoU) during the…

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News

Aqua Park eyes better ticket sales with partnership deal

Aqua Park Qatar has signed an agreement with Spanco GKS to better promote its entry tickets by establishing a call…

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MECC

Interactive Intelligence to demonstrate its unique Customer Interaction Center® (CIC) solution

Interactive Intelligence ME will be demonstrating its award-winning CIC solution, an all-in-one application suite to manage all contact center interactions…

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MECC

Avaya’s Objective: Social Media-influenced Customer Experience

MECC'11 visitors will be the first to see how the Middle East's most advanced contact centres are integrating feedback via…

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Case Studies

Case Study: Avaya’s 911 Call Center in Jordan

Avaya opened the Middle East first 911 emergency call center in Jordan

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News

UAE lanuches Customer Charter for Ministries and Federal Bodies

His Highness Sheikh Mohammed launched the Customer Charter of the federal government, which is aimed at raising the standards excellence…

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News

Mohammed bin Rashid launches UAE’s e-portal

UAE Vice President and Prime Minister launch's of the ountry's federal portal (government.ae) which provides federal and local eServices to…

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MECC

Win a Nokia E7 and try Teleopti complimentary forecaster for free

Visitors to Teleopti stand at MECC 2011 will have two chances to win: an accurate and reliable forecaster for their…

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MECC

SpancoGKS to launche 3 premium services for Qatar, at MECC ’11

SpancoGKS is utilizing MECC 2011 as its launch pad for three new premium services that cater for some of the…

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Regional

du plans a 100% Emirati-run Customer Care Centre in Fujairah

du announced its plans to set up a 100% Emirati managed Customer Care Centre, to be located in the Emirate…

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Regional

Xceed Ranks in the Global Outsourcing 100 of 2011

Xceed ranks in the annual Global Outsourcing 100® list by the International Association for Outsourcing Professionals® (IAOP®) for the third…

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MECC

CTS to Launch Health Services Directory at MECC 2011

Cupola Teleservices (CTS), a leading regional outsources contact centre, will announce its Health Services Directory at the Middle East Call…

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News

MENA Outsourcing Revenues to Touch $2.69b by 2016

The MENA outsourcing industry in is expected to grow at approximately eight percent for the period 2009-2016 with market revenues…

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MECC

Avaya, Smartlink; Premium Sponsors For MECC 2011

Show organizers INSIGHTS have announced the two main sponsors for this year’s Middle East Call Centre 2011 (MECC ’11) show. 

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MECC

Regional companies need to raise customer service game

A leading specialist in customer service excellence has urged regional companies to focus more on customer-driven business practice within their…

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Technology

Best Practices for Optimizing Technology

How to renew positive relationships with contact center technology and those who deliver it.

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Technology

Top 10 Technology Implementation Tips

Rolling out new technology in your center? Commit the proper resources and time during the implementation phase to ensure that…

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MECC

SmartLink’s Safwan Khatib: Built-in Call Center Excellence

SamrtLink's executive director talks to Customer Middle East on how he embeds excellence in his company's call center solutions.

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Technology

The Brave New World of Self Service

A new generation of tech-savvy customers is shaking up the self-service status quo for contact centers.

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Customer Engagement

The Ball Is in Your Court

The quality of your customers’ experience is in your hands. Improve your game by defining and delivering on the critical…

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Technology

Technology-Enabled Service Excellence

Take a tour of high performance tools that can put you on the path to consistent service excellence.

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Customer Engagement

Hear the Voice of Your Customers

Maximize the value of your customer feedback by using the appropriate tools to analyze the input and deliver on your…

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Customer Engagement

Executing a CEM Strategy

Most companies agree that ensuring a consistent, high-quality customer experience is essential for building loyalty and growing revenue.

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Customer Engagement

Customer Service in 2013 and Beyond

What customer service challenges will the next generation of digital consumers bring, and how will businesses need to adapt? A…

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Customer Engagement

Collaborative Customer Care

Ready or not, we’ve left the Information Age and plunged headlong into an Age of Collaboration. Through blogs, tweets, walls…

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MECC

Call Centre Doctor diagnoses regional scene

Customer Experience Consultant and Call Centre Doctor; Dr. Brownwell O’Conner, called upon regional corporate decision makers and senior management to reconsider…

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Regional

Etihad expands contact centre network to Manchester

Few weeks after launching its local female-operated call centre in Al Ain, Etihad Airways, the UAE’s  national airline, revealed that…

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Regional

Gulf Air upgrades its World Wide Contact Centre with Avaya

In its continuous strive towards providing better and a more efficient service to customers, Bahrain’s national carrier Gulf Air has…

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Regional

Jordan’s Extensya signs Sermon Solutions for its ERP

Extensya, a leading regional company specialized in Business Process Outsourcing (BPO), has moved recently to deploy a Microsoft-based Enterprise Resource…

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