Altitude Software to showcase its next-generation IP Contact Centre Solutions MECC'11
Read More »Year: 2011
Uniqtel, a subsidiary of Spanco Golden Key Solutions and Huawei Technologies have signed a memorandum of understanding (MoU) during the…
Read More »Aqua Park Qatar has signed an agreement with Spanco GKS to better promote its entry tickets by establishing a call…
Read More »Interactive Intelligence ME will be demonstrating its award-winning CIC solution, an all-in-one application suite to manage all contact center interactions…
Read More »MECC'11 visitors will be the first to see how the Middle East's most advanced contact centres are integrating feedback via…
Read More »Avaya opened the Middle East first 911 emergency call center in Jordan
Read More »His Highness Sheikh Mohammed launched the Customer Charter of the federal government, which is aimed at raising the standards excellence…
Read More »UAE Vice President and Prime Minister launch's of the ountry's federal portal (government.ae) which provides federal and local eServices to…
Read More »Visitors to Teleopti stand at MECC 2011 will have two chances to win: an accurate and reliable forecaster for their…
Read More »SpancoGKS is utilizing MECC 2011 as its launch pad for three new premium services that cater for some of the…
Read More »du announced its plans to set up a 100% Emirati managed Customer Care Centre, to be located in the Emirate…
Read More »Xceed ranks in the annual Global Outsourcing 100® list by the International Association for Outsourcing Professionals® (IAOP®) for the third…
Read More »Cupola Teleservices (CTS), a leading regional outsources contact centre, will announce its Health Services Directory at the Middle East Call…
Read More »The MENA outsourcing industry in is expected to grow at approximately eight percent for the period 2009-2016 with market revenues…
Read More »Show organizers INSIGHTS have announced the two main sponsors for this year’s Middle East Call Centre 2011 (MECC ’11) show.
Read More »A leading specialist in customer service excellence has urged regional companies to focus more on customer-driven business practice within their…
Read More »How to renew positive relationships with contact center technology and those who deliver it.
Read More »Rolling out new technology in your center? Commit the proper resources and time during the implementation phase to ensure that…
Read More »SamrtLink's executive director talks to Customer Middle East on how he embeds excellence in his company's call center solutions.
Read More »A new generation of tech-savvy customers is shaking up the self-service status quo for contact centers.
Read More »The quality of your customers’ experience is in your hands. Improve your game by defining and delivering on the critical…
Read More »Take a tour of high performance tools that can put you on the path to consistent service excellence.
Read More »Maximize the value of your customer feedback by using the appropriate tools to analyze the input and deliver on your…
Read More »Most companies agree that ensuring a consistent, high-quality customer experience is essential for building loyalty and growing revenue.
Read More »What customer service challenges will the next generation of digital consumers bring, and how will businesses need to adapt? A…
Read More »Ready or not, we’ve left the Information Age and plunged headlong into an Age of Collaboration. Through blogs, tweets, walls…
Read More »Customer Experience Consultant and Call Centre Doctor; Dr. Brownwell O’Conner, called upon regional corporate decision makers and senior management to reconsider…
Read More »Few weeks after launching its local female-operated call centre in Al Ain, Etihad Airways, the UAE’s national airline, revealed that…
Read More »In its continuous strive towards providing better and a more efficient service to customers, Bahrain’s national carrier Gulf Air has…
Read More »Extensya, a leading regional company specialized in Business Process Outsourcing (BPO), has moved recently to deploy a Microsoft-based Enterprise Resource…
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