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MECC ’18 MAKES CONTACT CENTRE TECHNOLOGY DOABLE

MECCMECC ’18, as many of the region’s leading contact centre professionals are aware, is the leading, independent  learning and networking event for the regional contact centre industry.

Invited attendees this year can look forward to learning from a host of international experts exploring the latest, proven concepts and thinking in remote customer communications, customer experience and outsourcing options.

As well as the subject matter experts in attendance, a host of local and new-to-the-region vendors will be on hand to offer specific advice, demos and special event offers.

Leading the set this year is event premium sponsor CCC, a Saudi-based customer experience management company.  CCC are headquartered in Riyadh and boast a workforce of over 4000 staff, a large proportion of which are females.  Their spectrum of seamless solutions span outsourced customer care, technology service, back office and other specialised services all focused on obtaining high performance results for their clients by way of a superior customer experience.

Other outsourcing-focused companies participating at the event include global BPO company Intelenet who now service over 20 government and multinational companies in the region, and the up-and-coming Al Asila company, also based in KSA, who stress the standards, training, systems integration and omnichannel features behind their offerings.

Also on the omnichannel and contact centre front, participating companies such as Altitude, Ameyo and Voxtron will be showcasing their latest innovations.  Of this group Altitude can lay claim to the longest experience and largest customer base in the region and its unique service creation capabilities, Ameyo’s customer interaction management capabilities facilitate proactive engagement to deliver intuitive, multi channel customer experience and Voxtron, a member of Enghouse Interactive, helps organisations deliver affordable customer engagement optimization solutions.

Other enterprising companies for attendees to interact with include ICT one-stop solutions specialist, Etisalcom, global digital infrastructure provider Tata Communications with their hosted contact centre solutions, and new market entrant, novomind mea specializing in digital customer communication, NLP/AI and online retail.

In simple terms, a feast of leading-edge technology that could revolutionalise your business overnight.


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