As in recent years, the competition continues to expand and attract the top call centres in the region and, as outlined by INSIGHTS, become more and more open every year with the inclusion of more judging decisions by call centre professionals from the region itself.
By the time you read this, the results may already be out, but in any case, the winners will be highlighted on the INSIGHTS web site at www.insights-me.com. For those who aspire to achieve these accolades, watch out for the announcement of the 2015 Awards competition towards the end of 2014.