Genesys Named a Leader in the 2015 Gartner Magic Quadrant for Contact Center Infrastructure

Genesys (http://www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, today announced that the company has been positioned as a market leader in the “Magic Quadrant for Contact Center Infrastructure, Worldwide”[1] report by Gartner, Inc [http://www.gartner.com/technology/home.jsp ]. This is the seventh consecutive year that Genesys has been named a leader for contact center infrastructure. Gartner also named Genesys the furthest for “completeness of vision” for the seventh consecutive year.

The annual Gartner Magic Quadrant report evaluates contact center vendors on their completeness of vision and ability to execute. Based upon Gartner’s independent analysis, vendors are placed within one of four quadrants: visionaries, niche players, challengers or leaders.

Genesys Omnichannel Journey Management [http://www.genesys.com/platform-services/omnichannel-customer-engagement] was unveiled during the 2015 Enterprise Connect conference in March. The new omnichannel enhancements to the next generation Genesys Customer Experience Platform[http://www.genesys.com/platform-services ] provide new capabilities that include omnichannel context (inclusive of voice), multimodality, orchestration and journey lifecycle management.

“88 percent of the Middle East’s online population use social networking sites daily. Further, as regional businesses focus more on customer relationship building, competition for these large online audiences are on the rise. At Genesys, we added value to customers’ lives every day, through the power of our insightful technology which enables organizations and governments to put people at the heart of their decision making processes,” said Mohamed Afifi, Regional Director of Genesys Middle East.

To get a free copy of 2015 Gartner Magic Quadrant for Contact Center Infrastructure please visit http://www.genesys.com/about-genesys/resources/genesys-named-a-leader-in-the-2015-gartner-magic-quadrant-for-cci.