Genesys Redefines the Mobile Customer with Customer Service Agents

As part its G-Force customer event, Genesys today launched a breakthrough mobile customer care solution that provides smart phone users instant access to agents in the contact center and beyond – all at the press of a button within a company branded mobile application. Available today, Genesys Mobile Engagement enables businesses to overcome today’s isolated mobile application experience by empowering customers that need live support to quickly engage customer service agents or specialized knowledge workers, such as personal bankers or travel agents. The new solution provides increased context to highly personalize the mobile customer experience and empower agents with information to drive an effective experience and outcome. Ultimately, companies will proactively and personally connect with today’s mobile consumers, driving a new level of customer conversations over smart phones.

News Facts:

New Offering:

Genesys Mobile Engagement Extending the Genesys Customer Interaction Management (CIM) platform, Genesys Mobile Engagement brings business rules, context, conversation history, and reporting to mobile customer service interactions. This first release of the solution brings the following four capabilities to market:

To learn more about Genesys Mobile Engagement and view demos, data sheets, and white papers, visit: www.genesyslab.com/mobile/

Exit mobile version