Areas of particular focus this year include:-
- Rousing the c-suite to take some positive customer service action – check
- Updating the KPIs a contact centre needs to focus on – check
- Turning the QA function into a genuine business enhancement function – check
- Communicating business intelligence to other parts of the organisation – check
- Choosing your best outsourcing partner – check
- Plus more
The MECC ’18 Conference is the region’s premier, focused contact centre forum. If you as a regional professional need to attend just one event in the year, this has to be it.
For more details (and never-seen-before pricing) see www.insights-me.com/mecc