The MECC 2016 Awards, organized by Insights, recognizes the performance and service excellence of the best contact centres in the Middle East. Smart Link won the Best Business Development & Sales Strategy Award and the Best Sales Leads Generation Program Award under the Outsourced Services Provider Commercial Growth Category.
Smart Link was recognized for its ongoing excellence in terms of customer services and providing unparalleled high quality services as well as its flexibility in expansion, growth and diversification in various sectors. Smart Link has managed to build a highly integrated, sophisticated service structure in a very short period of time, across diversified sectors in terms of service, technical expertise and operational excellence.
Smart Link’s efforts were also appreciated when six of its clients won awards at the event.
- The Human Resources Development Fund (HRDF) was awarded the Best Mega sized Government Contact Centre – Operationally ≥ 400 Seats under the Best Government Contact Centre Category and the Mega Size Contact Centre Manager Of The Year in the Individual awards category.
- The Saudi Electricity Company (SEC) won the Best Government Utilities Contact Centre under the Best Government Contact Centre Category.
- Saudi Credit and Savings Bank (Saudi SCSB) won the Best Government Finance Contact Centre – Lifestyle under the Best Industry Contact Centre Categories and the Best CRM Analytics Award in the Operational Excellence Category.
- Flynas won the Best Industry Contact Centre Award – Airlines in the Industry Specific Areas of Expertise Category and the Best Service to Sales Program Award in the Commercial Excellence Category.
- Saudi Post (KSA–SP) won the Best Government Monopoly Contact Centre under Best Government Contact Centre Category.
- Saudi General Authority for Civil Aviation (GACA) won the Best Government Contact Centre – Critical Services Award in the Best Government Contact Centre Category.