Delegates can choose to attend the Main Conference only on May 16-17 where, in a dynamic, new interactive format style, the experts will explore proven ways to improve customer satisfaction and get more out of existing call centre staff. Optionally delegates may also choose to attend one of their 1 day workshops on May 15 and/or May 18. In these sessions, extensive treatment will be given to key topics such as “Building a Flexible IVR System”, “Practical Cost Control Measures”, and “Designing & Running An Effective VoC Program”.
To sign up for any of the above and still take advantage of “early bird” discounts go to www.insights-me.com/mecc