Vodafone says it will be shifting its mobile customer center back to New Zealand, a recent report by Radio New…
Read More »Year: 2011
Benchmarking has long been the preferred method of determining relative performance of contact centres, but now it’s being taken to…
Read More »Do you run a small business that’s looking to expand? If so, you may find your limited team needing to…
Read More »Customer service in the region, the bane of many a disgruntled buyer, is set to get a whole lot "friendlier"…
Read More »Sultanate’s Leading Bank Connects 1600 Users with customers in its New Head Office with Avaya Aura (TM)
Read More »DCD becomes the first organization in the region planning to deploy the Desktop Video Device at 16 centers to increase…
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