Regional

Al-Futtaim Technologies has implemented mission-critical mitigation strategies for its contact centre customers. In collaboration with Genesys®, the global leader in…

Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that FRONTLINERS Contact Center Outsourcing,…

Tamkeen, a Bahrain-based semi-governmental organization tasked with making the private sector the key driver of economic development, has been recognized…

Enghouse Interactive, a leading developer of customer interaction management applications and Voxtron who specialise in delivering customer engagement solutions will…

ETISALCOM, Bahrain’s prominent Information technology and communications (ICT) company, will be exhibiting at Middle East Contact Centre (MECC) and CX…

Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that it is joining the…

Conference delegates at MECC events always leave with lots of actionable guidance that they can refer to on their return…

The annual MECC ’18 Conference is the region’s leading call centre/CX learning/guidance opportunity. It is where regional call centre professionals…

Viva Telecom established its footprint in Kuwait in 2008 and given a multiple operator market, decided early on to differentiate…

With just over two weeks to go to the big (Awards Gala Dinner) night, excitement and anticipation are building. The…

The MECC events have always included a set of free-to-attend presentations to help attendees keep up with the latest trends…

The annual INSIGHTS Middle East Call Centre Awards completion reaches its climax on April 25th when the winners will be…

The “Free-To-Attend” Trends & Technologies track at MECC has always enjoyed a popular following and, based on registrations received to…

In the last few weeks before the MECC event, INSIGHTS has the unique privilege of reviewing ahead of time what…

Following a successful trial last year, INSIGHTS will be expanding and enhancing its “leverage-the-latest-contact-centre-technologies” forum at MECC ’18 with a…

It is the age of the customer where every experience counts. Companies are beginning to learn and take actions to…

The new INSIGHTS Middle East Call Centre Awards category seeks to recognise companies and individuals who have found unique and…

The region’s annual Middle East Call Centre event known as MECC has been scheduled for April 24 – 25, in…

The first two sponsors for this year’s MECC ’18 event are now confirmed and several more are expected to be…

IST, the customer experience technology specialists, today announced that it has expanded its partnership with Genesys, the global leader in…

In exciting news for both financial institutions and their customers, Lebanon-based mobile development leader Eurisko Mobility recently announced the addition…

And finally, my last summer musing this year, but one which I hope will be of enormous benefit. In our…

This time I thought I would diversify somewhat by sharing the thoughts of one of the guest writers at our…

As we all know, business for many organisations slows down at this time of the year. Most people look to…

IST, the customer experience technology specialists, today announced that the company has been named ‘Middle East Partner of the Year’…

The annual Middle East Call Centre ’17 (MECC ’17) show takes place May 16-17, and with customers increasingly in control…

Smart Link Contact Centers, a leading business process and contact center outsourcing provider in Saudi Arabia, today announced with Avaya,…

When it comes to Manpower and Contact Centre Outsourcing solutions few Saudi companies can match the pedigree and credentials of…