MECC

Enghouse Interactive, a leading developer of customer interaction management applications and Voxtron who specialise in delivering customer engagement solutions will…

ETISALCOM, Bahrain’s prominent Information technology and communications (ICT) company, will be exhibiting at Middle East Contact Centre (MECC) and CX…

Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that it is joining the…

Conference delegates at MECC events always leave with lots of actionable guidance that they can refer to on their return…

The annual MECC ’18 Conference is the region’s leading call centre/CX learning/guidance opportunity. It is where regional call centre professionals…

These are the days when disruptive technologies, social networking and 24/7 media are shaping behaviours and expectations. It is also…

I am old enough to have been involved in the dot.com explosion of the late 90’s. I was working at…

The “Free-To-Attend” Trends & Technologies track at MECC has always enjoyed a popular following and, based on registrations received to…

In the last few weeks before the MECC event, INSIGHTS has the unique privilege of reviewing ahead of time what…

Following a successful trial last year, INSIGHTS will be expanding and enhancing its “leverage-the-latest-contact-centre-technologies” forum at MECC ’18 with a…

The new INSIGHTS Middle East Call Centre Awards category seeks to recognise companies and individuals who have found unique and…

The region’s annual Middle East Call Centre event known as MECC has been scheduled for April 24 – 25, in…

The first two sponsors for this year’s MECC ’18 event are now confirmed and several more are expected to be…

The annual Middle East Call Centre ’17 (MECC ’17) show takes place May 16-17, and with customers increasingly in control…

Smart Link Contact Centers, a leading business process and contact center outsourcing provider in Saudi Arabia, today announced with Avaya,…

When it comes to Manpower and Contact Centre Outsourcing solutions few Saudi companies can match the pedigree and credentials of…

Ryan Strategic Advisory is pleased to announce that Peter Ryan will be one of the keynote speakers at the upcoming…

Visitors to the Middle East Call Centre 2017 (MECC ’17) web site at www.insights-me.com/mecc can now view the profiles of…

World-Class Speakers To Add Their Authority To MECC ’17 Conference Visitors to the Middle East Call Centre 2017 (MECC ’17)…

1. Get Yourself Into A MECC ’17 Mood MECC ’17. as I hope you are aware of by now is…

Achieving “Higher Customer Satisfaction” is the main regional contact centre goal. Momentum for the MECC ’17 event, the most important…

1. You Won’t Want To Miss This One – MECC’17 – May 16-17, Dubai. The dates for this year’s MECC…

As a showcase for the future of the Middle East Contact Centre, the MECC ’16 has no regional peer.  New…

Innovative Customer Interaction Management Solutions on Display at Dubai Middle East Call Centre 2016 (MECC) Exhibition and Conference Altitude Software,…

MECC ’16 sees the biggest set of free seminars scheduled at the event ever.  To help you choose the subjects…

In looking at the Outsourcing Service Providers (OSPs) participating at the MECC ’16 Exhibition and the Show pre-registration visitor’s list…

Here at INSIGHTS, we have just crossed a major milestone in the run-up to the annual Middle East Call Centre…

INSIGHTS, the region’s premier contact centre and customer experience specialist, has announced a new conference to kickstart the era of…