Silah Gulf Excels At Leading Middle East Contact Centre Conference 2018
Bahrain headquartered Customer Experience Specialist Silah Gulf recently participated at The Middle East Call Centre Conference (MECC 2018), the region’s…
MECC ’18 MAKES CONTACT CENTRE TECHNOLOGY DOABLE
MECC ’18, as many of the region’s leading contact centre professionals are aware, is the leading, independent learning and networking…
Explore the Changing Face of Customer Contact with Voxtron and Enghouse Interactive at MECC 2018
Enghouse Interactive, a leading developer of customer interaction management applications and Voxtron who specialise in delivering customer engagement solutions will…
Bahrain-based ETISALCOM Joins Leading CX Event in the Middle East
ETISALCOM, Bahrain’s prominent Information technology and communications (ICT) company, will be exhibiting at Middle East Contact Centre (MECC) and CX…
“Unleash AI’s Power to Elevate Customer Experience” recommends Altitude Software at MECC 2018
Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that it is joining the…
Lucky Main Conference Delegates To Receive Copies of Brand New Customer Experience Guide From Author Himself
Conference delegates at MECC events always leave with lots of actionable guidance that they can refer to on their return…
Attend The Region’s Top Independent Call Centre/CX Conference At Very Special Pricing
The annual MECC ’18 Conference is the region’s leading call centre/CX learning/guidance opportunity. It is where regional call centre professionals…
The Matter of why Customer Experience Matters
These are the days when disruptive technologies, social networking and 24/7 media are shaping behaviours and expectations. It is also…
I am becoming increasingly worried for CX especially in call centres
I am old enough to have been involved in the dot.com explosion of the late 90’s. I was working at…
CC RECHARGE – The idea boost to your technology thinking and planning
The “Free-To-Attend” Trends & Technologies track at MECC has always enjoyed a popular following and, based on registrations received to…
MECC ’18 Conference – Getting Serious About Development & Improvement.
In the last few weeks before the MECC event, INSIGHTS has the unique privilege of reviewing ahead of time what…
Free-To-Attend Contact Centre “Recharge” Track
Following a successful trial last year, INSIGHTS will be expanding and enhancing its “leverage-the-latest-contact-centre-technologies” forum at MECC ’18 with a…
“Problem Solver” Awards – New for 2018
The new INSIGHTS Middle East Call Centre Awards category seeks to recognise companies and individuals who have found unique and…
MECC’18 Details Announced
The region’s annual Middle East Call Centre event known as MECC has been scheduled for April 24 – 25, in…
MECC ’18 Sponsors Announced, Excited By The Unique Branding Opportunity.
The first two sponsors for this year’s MECC ’18 event are now confirmed and several more are expected to be…
CUSTOMER SATISFACTION REVAMP AT CALL CENTRE SHOW
The annual Middle East Call Centre ’17 (MECC ’17) show takes place May 16-17, and with customers increasingly in control…
Smart Link Creates Saudi Jobs, Invests in KSA Skills Development with Avaya Contact Center Expansion
Smart Link Contact Centers, a leading business process and contact center outsourcing provider in Saudi Arabia, today announced with Avaya,…
Excellent Solutions Make Their Transformative Outsourcing ’17 Sponsorship Debut.
When it comes to Manpower and Contact Centre Outsourcing solutions few Saudi companies can match the pedigree and credentials of…
Peter Ryan to Speak at Dubai Transformative Outsourcing Conference, May 16-17
Ryan Strategic Advisory is pleased to announce that Peter Ryan will be one of the keynote speakers at the upcoming…
World-Class Speakers To Add Their Authority To MECC ’17 Conference
Visitors to the Middle East Call Centre 2017 (MECC ’17) web site at www.insights-me.com/mecc can now view the profiles of…
MECC ’17 Countdown Newsletter #4
World-Class Speakers To Add Their Authority To MECC ’17 Conference Visitors to the Middle East Call Centre 2017 (MECC ’17)…
MECC ’17 Countdown Newsletter #3
1. Get Yourself Into A MECC ’17 Mood MECC ’17. as I hope you are aware of by now is…
MECC ’17 Countdown Newsletter #2
Achieving “Higher Customer Satisfaction” is the main regional contact centre goal. Momentum for the MECC ’17 event, the most important…
MECC ’17 Countdown Newsletter #1
1. You Won’t Want To Miss This One – MECC’17 – May 16-17, Dubai. The dates for this year’s MECC…
Contact Centre Technology – The Key To Increasing Corporate Productivity & Reducing Costs?
As a showcase for the future of the Middle East Contact Centre, the MECC ’16 has no regional peer. New…
“Unleash Big Data’s Power to Boost CX” recommends Altitude Software at Dubai MECC 2016
Innovative Customer Interaction Management Solutions on Display at Dubai Middle East Call Centre 2016 (MECC) Exhibition and Conference Altitude Software,…
Free Seminars At MECC ’16 – Our Most Extensive Program Yet
MECC ’16 sees the biggest set of free seminars scheduled at the event ever. To help you choose the subjects…
Contact Centre Outsourcing – Find The Answers & Partners You Need At MECC ’16
In looking at the Outsourcing Service Providers (OSPs) participating at the MECC ’16 Exhibition and the Show pre-registration visitor’s list…
Visiting MECC ’16 – Keep Up To Date With Industry Developments
Here at INSIGHTS, we have just crossed a major milestone in the run-up to the annual Middle East Call Centre…
New Event To Kickstart The “Effortless Experience” Era In The Middle East
INSIGHTS, the region’s premier contact centre and customer experience specialist, has announced a new conference to kickstart the era of…
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