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    Silah Gulf Excels At Leading Middle East Contact Centre Conference 2018

    Bahrain headquartered Customer Experience Specialist Silah Gulf recently participated at The Middle East Call Centre Conference (MECC 2018), the region’s…

    May 3, 2018
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    • Silah Gulf Excels At Leading Middle East Contact Centre Conference 2018
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    MECC ’18 MAKES CONTACT CENTRE TECHNOLOGY DOABLE

    MECC ’18, as many of the region’s leading contact centre professionals are aware, is the leading, independent  learning and networking…

    April 24, 2018
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    • MECC ’18 MAKES CONTACT CENTRE TECHNOLOGY DOABLE
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    Explore the Changing Face of Customer Contact with Voxtron and Enghouse Interactive at MECC 2018

    Enghouse Interactive, a leading developer of customer interaction management applications and Voxtron who specialise in delivering customer engagement solutions will…

    April 23, 2018
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    • Explore the Changing Face of Customer Contact with Voxtron and Enghouse Interactive at MECC 2018
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    Bahrain-based ETISALCOM Joins Leading CX Event in the Middle East

    ETISALCOM, Bahrain’s prominent Information technology and communications (ICT) company, will be exhibiting at Middle East Contact Centre (MECC) and CX…

    April 17, 2018
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    • Bahrain-based ETISALCOM Joins Leading CX Event in the Middle East
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    “Unleash AI’s Power to Elevate Customer Experience” recommends Altitude Software at MECC 2018

    Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that it is joining the…

    April 9, 2018
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    • “Unleash AI’s Power to Elevate Customer Experience” recommends Altitude Software at MECC 2018
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    Lucky Main Conference Delegates To Receive Copies of Brand New Customer Experience Guide From Author Himself

    Conference delegates at MECC events always leave with lots of actionable guidance that they can refer to on their return…

    April 7, 2018
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    • Lucky Main Conference Delegates To Receive Copies of Brand New Customer Experience Guide From Author Himself
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    Attend The Region’s Top Independent Call Centre/CX Conference At Very Special Pricing

    The annual MECC ’18 Conference is the region’s leading call centre/CX learning/guidance opportunity. It is where regional call centre professionals…

    April 5, 2018
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    • Attend The Region’s Top Independent Call Centre/CX Conference At Very Special Pricing
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    The Matter of why Customer Experience Matters

    These are the days when disruptive technologies, social networking and 24/7 media are shaping behaviours and expectations. It is also…

    March 22, 2018
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    • The Matter of why Customer Experience Matters
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    I am becoming increasingly worried for CX especially in call centres

    I am old enough to have been involved in the dot.com explosion of the late 90’s. I was working at…

    March 22, 2018
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    • I am becoming increasingly worried for CX especially in call centres
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    CC RECHARGE – The idea boost to your technology thinking and planning

    The “Free-To-Attend” Trends & Technologies track at MECC has always enjoyed a popular following and, based on registrations received to…

    March 22, 2018
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    • CC RECHARGE – The idea boost to your technology thinking and planning
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    MECC ’18 Conference – Getting Serious About Development & Improvement.

    In the last few weeks before the MECC event, INSIGHTS has the unique privilege of reviewing ahead of time what…

    March 22, 2018
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    • MECC ’18 Conference – Getting Serious About Development & Improvement.
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    Free-To-Attend Contact Centre “Recharge” Track

    Following a successful trial last year, INSIGHTS will be expanding and enhancing its “leverage-the-latest-contact-centre-technologies” forum at MECC ’18 with a…

    February 26, 2018
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    • Free-To-Attend Contact Centre “Recharge” Track
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    “Problem Solver” Awards – New for 2018

    The new INSIGHTS Middle East Call Centre Awards category seeks to recognise companies and individuals who have found unique and…

    February 26, 2018
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    • “Problem Solver” Awards – New for 2018
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    MECC’18 Details Announced

    The region’s annual Middle East Call Centre event known as MECC has been scheduled for April 24 – 25, in…

    February 26, 2018
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    • MECC’18 Details Announced
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    MECC ’18 Sponsors Announced, Excited By The Unique Branding Opportunity.

    The first two sponsors for this year’s MECC ’18 event are now confirmed and several more are expected to be…

    February 26, 2018
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    • MECC ’18 Sponsors Announced, Excited By The Unique Branding Opportunity.
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    CUSTOMER SATISFACTION REVAMP AT CALL CENTRE SHOW

    The annual Middle East Call Centre ’17 (MECC ’17) show takes place May 16-17, and with customers increasingly in control…

    May 14, 2017
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    • CUSTOMER SATISFACTION REVAMP AT CALL CENTRE SHOW
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    Smart Link Creates Saudi Jobs, Invests in KSA Skills Development with Avaya Contact Center Expansion

    Smart Link Contact Centers, a leading business process and contact center outsourcing provider in Saudi Arabia, today announced with Avaya,…

    May 9, 2017
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    • Smart Link Creates Saudi Jobs, Invests in KSA Skills Development with Avaya Contact Center Expansion
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    Excellent Solutions Make Their Transformative Outsourcing ’17 Sponsorship Debut.

    When it comes to Manpower and Contact Centre Outsourcing solutions few Saudi companies can match the pedigree and credentials of…

    May 1, 2017
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    • Excellent Solutions Make Their Transformative Outsourcing ’17 Sponsorship Debut.
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    Peter Ryan to Speak at Dubai Transformative Outsourcing Conference, May 16-17

    Ryan Strategic Advisory is pleased to announce that Peter Ryan will be one of the keynote speakers at the upcoming…

    April 27, 2017
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    • Peter Ryan to Speak at Dubai Transformative Outsourcing Conference, May 16-17
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    World-Class Speakers To Add Their Authority To MECC ’17 Conference

    Visitors to the Middle East Call Centre 2017 (MECC ’17) web site at www.insights-me.com/mecc can now view the profiles of…

    April 20, 2017
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    • World-Class Speakers To Add Their Authority To MECC ’17 Conference
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    MECC ’17 Countdown Newsletter #4

    World-Class Speakers To Add Their Authority To MECC ’17 Conference Visitors to the Middle East Call Centre 2017 (MECC ’17)…

    April 19, 2017
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    • MECC ’17 Countdown Newsletter #4
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    MECC ’17 Countdown Newsletter #3

    1. Get Yourself Into A MECC ’17 Mood MECC ’17. as I hope you are aware of by now is…

    March 20, 2017
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    • MECC ’17 Countdown Newsletter #3
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    MECC ’17 Countdown Newsletter #2

    Achieving “Higher Customer Satisfaction” is the main regional contact centre goal. Momentum for the MECC ’17 event, the most important…

    February 19, 2017
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    • MECC ’17 Countdown Newsletter #2
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    MECC ’17 Countdown Newsletter #1

    1. You Won’t Want To Miss This One – MECC’17 – May 16-17, Dubai. The dates for this year’s MECC…

    January 17, 2017
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    • MECC ’17 Countdown Newsletter #1
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    Contact Centre Technology – The Key To Increasing Corporate Productivity & Reducing Costs?

    As a showcase for the future of the Middle East Contact Centre, the MECC ’16 has no regional peer.  New…

    May 29, 2016
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    • Contact Centre Technology – The Key To Increasing Corporate Productivity & Reducing Costs?
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    “Unleash Big Data’s Power to Boost CX” recommends Altitude Software at Dubai MECC 2016

    Innovative Customer Interaction Management Solutions on Display at Dubai Middle East Call Centre 2016 (MECC) Exhibition and Conference Altitude Software,…

    May 28, 2016
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    • “Unleash Big Data’s Power to Boost CX” recommends Altitude Software at Dubai MECC 2016
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    Free Seminars At MECC ’16 – Our Most Extensive Program Yet

    MECC ’16 sees the biggest set of free seminars scheduled at the event ever.  To help you choose the subjects…

    May 23, 2016
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    • Free Seminars At MECC ’16 – Our Most Extensive Program Yet
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    Contact Centre Outsourcing – Find The Answers & Partners You Need At MECC ’16

    In looking at the Outsourcing Service Providers (OSPs) participating at the MECC ’16 Exhibition and the Show pre-registration visitor’s list…

    May 23, 2016
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    • Contact Centre Outsourcing – Find The Answers & Partners You Need At MECC ’16
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    Visiting MECC ’16 – Keep Up To Date With Industry Developments

    Here at INSIGHTS, we have just crossed a major milestone in the run-up to the annual Middle East Call Centre…

    April 18, 2016
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    • Visiting MECC ’16 – Keep Up To Date With Industry Developments
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    New Event To Kickstart The “Effortless Experience” Era In The Middle East

    INSIGHTS, the region’s premier contact centre and customer experience specialist, has announced a new conference to kickstart the era of…

    April 11, 2016
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    • New Event To Kickstart The “Effortless Experience” Era In The Middle East
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