Case Studies

Building A Customer-Centric Multichannel Contact Centre

Do you have a New Year’s resolution in place for your contact center? If not, it’s never too late! A…

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GAPCORP Boosts its Contact Centre Operations with Altitude Software

GAPCORP has deployed the Altitude uCI suite to handle the fast-paced growth of its operations across the GCC region. Located…

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Case Study: Avaya’s 911 Call Center in Jordan

Avaya opened the Middle East first 911 emergency call center in Jordan

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Dubai Enhances Emergency Response with Avaya’s Flare Experience

DCD becomes the first organization in the region planning to deploy the Desktop Video Device at 16 centers to increase…

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