It is a good news/troubling news story for contact centers. How they and their supplier partners plan and respond will…
Read More »Covid-19 Contact Centre Guidance
The contact center is an essential part of any business that requires one: Both human agents and electronic IVR systems…
Read More »COVID-19 brought numerous unexpected changes to consumer behavior that, ultimately, have had a ripple effect throughout every organization. Millions of…
Read More »About a year ago, I tried something that we would all agree now was a bit foolish: predict what the…
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2020 was already showing signs of being a transformative year for the call center industry—with growing interest in “all things…
Read More »Video courtesy of the Cupola Group. To learn more about WFH services visit Cupola Group
Read More »The ability to work from home continues to top the list of desired benefits for employees seeking better work-life balance.…
Read More »The percentage of people working from home has grown exponentially in recent years. New technologies make it so much easier…
Read More »The impact of the coronavirus pandemic continues to unfold, shifting last quarter’s priorities to the back-burner. As more communities around…
Read More »Innovation is a requirement in most organizations. Without innovation, businesses will likely struggle to stay relevant and even survive. Most…
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