IN THIS WEEK’S ISSUE
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Three Rules to Win the 2021 Holiday Season
As we enter the 2021 holiday season, customers are experiencing more stressors…
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Hanging on the Telephone
In 1978, new wave band Blondie released its third album, entitled “Parallel…
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Lifting Innovation With Cloud WFM
Workforce management (WFM) has been a fixture in the contact center world…
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Mastering the Hybrid Retail Experience
With the holiday season underway consumers are deciding how they are going…
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Low-Code/No-Code AI-Enabled Chatbots
When the world went rapidly digital, customer engagement solutions such as intelligent…
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Working on Workforce Issues
It is a good news/troubling news story for contact centers. How they…
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From WFO to WEM
Admittedly, I have not worked in a lot of different industries, but…
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Games People Play
Time for another trip down memory lane or, for most of you,…
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The Gig Economy Effect: Addressing New Expectations and Requirements for Contact Centers
Managing the contact center for maximum effectiveness has taken on a whole…
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Video Fatigue? Not in Customer Contact
Video has been refined for use in business for over 15 years…
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Unified Communications. Single-Sourced. Always On-Instant Communications.
Unified Communications. Contact Center Solutions. Delivered in tandem from the cloud “as…
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Is It Time to BYOC (Be or Bring Your Own Carrier)?
The continued shift from on-premises to SaaS-based cloud offerings extends across businesses…
THE MAGAZINE
Markets
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Technology
Three Rules to Win the 2021 Holiday Season
As we enter the 2021 holiday season, customers are experiencing more stressors than ever, including the continuing COVID-19 pandemic, disruptive…
Read More » -
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Technology
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Technology
Three Rules to Win the 2021 Holiday Season
As we enter the 2021 holiday season, customers are experiencing more stressors than ever, including the continuing COVID-19 pandemic, disruptive…
Read More » -
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U.S.
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Technology
Three Rules to Win the 2021 Holiday Season
As we enter the 2021 holiday season, customers are experiencing more stressors than ever, including the continuing COVID-19 pandemic, disruptive…
Read More » -
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World
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Technology
Three Rules to Win the 2021 Holiday Season
As we enter the 2021 holiday season, customers are experiencing more stressors than ever, including the continuing COVID-19 pandemic, disruptive…
Read More » -
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AROUND THE WORLD
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Three Rules to Win the 2021 Holiday Season
As we enter the 2021 holiday season, customers are experiencing more stressors…
-
Hanging on the Telephone
In 1978, new wave band Blondie released its third album, entitled “Parallel…
-
Lifting Innovation With Cloud WFM
Workforce management (WFM) has been a fixture in the contact center world…
-
Mastering the Hybrid Retail Experience
With the holiday season underway consumers are deciding how they are going…
-
Low-Code/No-Code AI-Enabled Chatbots
When the world went rapidly digital, customer engagement solutions such as intelligent…
-
Working on Workforce Issues
It is a good news/troubling news story for contact centers. How they…
-
From WFO to WEM
Admittedly, I have not worked in a lot of different industries, but…
-
Games People Play
Time for another trip down memory lane or, for most of you,…
-
The Gig Economy Effect: Addressing New Expectations and Requirements for Contact Centers
Managing the contact center for maximum effectiveness has taken on a whole…