Strategic Management

The expression keep the ball rolling is an American variation of an older British expression keep the ball up, which…

It’s our sixth year of asking two simple questions of contact center professionals: What are your biggest challenges today? What…

Rapid swings in consumer brand loyalty is one of the most significant consequences of the digital-first era in customer service,…

Just for fun, let’s start this technology article with some English literature and vocabulary. I chose the title hoping it…

INSIGHTS, the region’s premier contact centre and customer experience specialist, has announced a new conference to kickstart the era of…

Creating meaningful experiences with brands is becoming increasingly more difficult to achieve. The rise of the digital age is forcing…