Three Rules to Win the 2021 Holiday Season
As we enter the 2021 holiday season, customers are experiencing more stressors than ever, including the continuing…
Hanging on the Telephone
In 1978, new wave band Blondie released its third album, entitled “Parallel Lines.” The release marked the…
Lifting Innovation With Cloud WFM
Workforce management (WFM) has been a fixture in the contact center world for decades. But it took…
Mastering the Hybrid Retail Experience
With the holiday season underway consumers are deciding how they are going to shop. Some of them…
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