Three Rules to Win the 2021 Holiday SeasonAs we enter the 2021 holiday season, customers are experiencing more stressors than ever, including the continuing…
Hanging on the TelephoneIn 1978, new wave band Blondie released its third album, entitled “Parallel Lines.” The release marked the…
Lifting Innovation With Cloud WFMWorkforce management (WFM) has been a fixture in the contact center world for decades. But it took…
Mastering the Hybrid Retail ExperienceWith the holiday season underway consumers are deciding how they are going to shop. Some of them…