Dubai Enhances Emergency Response with Avaya’s Flare ExperienceDCD becomes the first organization in the region planning to deploy the Desktop Video Device at…
BankMuscat Chooses Avaya Unified Communications to Enhance Customer ServiceSultanate’s Leading Bank Connects 1600 Users with customers in its New Head Office with Avaya Aura…
Social media to revolutionalize customer serviceCustomer service in the region, the bane of many a disgruntled buyer, is set to get…
10 Advantages Of Using An Outsourced Call CentreDo you run a small business that’s looking to expand? If so, you may find your…
How are Middle East Call Centres measuring up?Benchmarking has long been the preferred method of determining relative performance of contact centres, but now…