As we enter the 2021 holiday season, customers are experiencing more stressors than ever, including the continuing COVID-19 pandemic, disruptive…
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Hanging on the Telephone
In 1978, new wave band Blondie released its third album, entitled “Parallel Lines.” The release marked the band’s transition from…
Lifting Innovation With Cloud WFM
Workforce management (WFM) has been a fixture in the contact center world for decades. But it took on newfound importance…
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Three Rules to Win the 2021 Holiday Season
As we enter the 2021 holiday season, customers are experiencing more stressors than ever, including the continuing COVID-19 pandemic, disruptive…
Hanging on the Telephone
In 1978, new wave band Blondie released its third album, entitled “Parallel Lines.” The release marked the band’s transition from…
Lifting Innovation With Cloud WFM
Workforce management (WFM) has been a fixture in the contact center world for decades. But it took on newfound importance…
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Dubai Enhances Emergency Response with Avaya’s Flare Experience
DCD becomes the first organization in the region planning to deploy the Desktop Video Device at 16…
BankMuscat Chooses Avaya Unified Communications to Enhance Customer Service
Sultanate’s Leading Bank Connects 1600 Users with customers in its New Head Office with Avaya Aura (TM)
Social media to revolutionalize customer service
Customer service in the region, the bane of many a disgruntled buyer, is set to get a…