Three Rules to Win the 2021 Holiday SeasonAs we enter the 2021 holiday season, customers are experiencing more stressors than ever, including the continuing COVID-19 pandemic, disruptive…
Hanging on the TelephoneIn 1978, new wave band Blondie released its third album, entitled “Parallel Lines.” The release marked the band’s transition from…
Lifting Innovation With Cloud WFMWorkforce management (WFM) has been a fixture in the contact center world for decades. But it took on newfound importance…
Three Rules to Win the 2021 Holiday SeasonAs we enter the 2021 holiday season, customers are experiencing more stressors than ever, including the continuing COVID-19 pandemic, disruptive…
Hanging on the TelephoneIn 1978, new wave band Blondie released its third album, entitled “Parallel Lines.” The release marked the band’s transition from…
Lifting Innovation With Cloud WFMWorkforce management (WFM) has been a fixture in the contact center world for decades. But it took on newfound importance…
Three Rules to Win the 2021 Holiday SeasonAs we enter the 2021 holiday season, customers are experiencing more stressors than ever, including the continuing COVID-19 pandemic, disruptive…
Dubai Enhances Emergency Response with Avaya’s Flare ExperienceDCD becomes the first organization in the region planning to deploy the Desktop Video Device at 16…
BankMuscat Chooses Avaya Unified Communications to Enhance Customer ServiceSultanate’s Leading Bank Connects 1600 Users with customers in its New Head Office with Avaya Aura (TM)
Social media to revolutionalize customer serviceCustomer service in the region, the bane of many a disgruntled buyer, is set to get a…