Extensya, a leading regional company specialized in Business Process Outsourcing (BPO), has moved recently to deploy a Microsoft-based Enterprise Resource Planning (ERP) solution from Sermon Business Solutions.
The solution, based on Microsoft Dynamics GP, aims at supporting Extensya’s growth strategies and services, linking the company’s administrative and technical departments via a secure e-environment.
“We’re keen on developing our services, supporting them with advanced modern solutions, to keep in pace with the increasing demands from the largest clients in the region. We chose Sermon for the exact same reason; this company’s experience and technical capabilities are exemplary,” Said Wael Daoud, Extensya Chief Executive Officer.
He added, “The new solution will allow us to completely automate our financial and administrative operations, and link them to the technical departments to increase speed and efficiency at all concerned departments. It will also contribute to our comprehensive customer follow-up processes, enabling managers to monitor applications and better task completions, up to Extensya’s standards.
On the other hand, Eng. Omar Zaidan, Sermon Business Solutions CEO said, “We’re glad we added Extensya to our client list by providing them with the most advanced international solutions, that will contribute to their status as a leader in the BPO industry.”
He added, “We value Extensya’s trust in our solutions. We are committed to developing business solutions that fit our clients current needs and future expectations, keeping in pace with markets’ trends, to satisfy both our clients and their clients.”
Zaidan illustrated that ERP solutions are composed of a group of correlated financial, administrative, and production modules, via one database. It links all departments via comprehensive channels that ensure enterprise processes smooth workflow. ERP is capable of linking all needed branches and offices via internet or intranet.