Bahrain headquartered Customer Experience Specialist Silah Gulf recently participated at The Middle East Call Centre Conference (MECC 2018), the region’s premier contact centre and customer management event. The MECC 2018 platform attracts international experts, subject-matter specialists, and regional professionals from the customer service industry and discusses latest technologies and solutions.
Silah Gulf showcased its comprehensive customer experience solutions portfolio, including GCC Contact Centre near-shoring capabilities, telemarketing and latest digital solutions such as Robotic Desktop Automation, Speech Analytics, and Chatbots.Silah’s Chief Executive Officer, Ricardo Langwieder-Gorner, delivered a keynote speech highlighting the latest Customer Experience trends and how Digital is transforming the service industry. Bahrain’s leading Outsourcing Service Provider Silah Gulf was also awarded two industry accolades – the regional “Problem Solver” award and “Social Inclusiveness” award. Both awards were handed to Silah for their Video Conferencing Contact Centre Solutions catering to the needs of the Hearing Impaired in Bahrain.
Commenting on the event, Ricardo Langwieder-Gorner said: “We live in the Era of Customer Experience, but while Digital dominance, Robotic Process Automation, AI, and Data Supremacy are transforming the way we do business, technology alone will not meet today’s customer expectations. Today’s business solutions need to embrace new technologies, but with a human touch and a purpose to add value to society. Silah is at the forefront of this transformation and I am honored to accept the two industry awards on behalf of my team.”