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    2. Posts tagged: Agents

    Use Agent Voice DNA to Improve Contact Center Hiring Results

    Providing a good customer service experience is more important than ever. One bad experience over the phone can lead to…

    September 9, 2020
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    • Use Agent Voice DNA to Improve Contact Center Hiring Results
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    Say Goodbye to Agent Turnover, Not Your Agents

    If you’ve ever managed a call center, chances are you’re familiar with the constant cycle of agent churn. You invest…

    July 28, 2020
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    • Say Goodbye to Agent Turnover, Not Your Agents
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    How to Elevate Your Customer and Agent Experience

    A Sponsored Article by Monet Software The contact center world is getting increasingly more complex. New technologies and communication channels…

    October 24, 2019
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    Here’s What I Can Do Now …

    Let’s get right to it … Vocabulary is a key player when it comes to Customer Care. Choosing the best…

    March 7, 2012
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