Unexpected Lessons from the 2020 Contact Center
About a year ago, I tried something that we would all agree now was a bit foolish: predict what the…
About a year ago, I tried something that we would all agree now was a bit foolish: predict what the…
In today’s highly dynamic digital economy, there is no set safeguard against uncertainty. We live in an era where a…
There is no doubt that artificial intelligence, robotics and automation in the contact center offer the potential to drive faster,…
I’m not exactly a connoisseur of cartoons, but I do have fond memories of Saturday morning cartoons when I was…
Remember Oscar the Grouch on “Sesame Street”? For some reason, he was our son Brendan’s favorite character. He even had…
Avaya today announced Avaya IP Office Contact Center to bring affordable, multichannel contact center functionality to midsize businesses. Purpose-built to…
Avaya focuses on Customer Experience Interaction Management for next-generation contact centers Avaya delivers new and expanded applications for Mobile, Video…
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