Unexpected Lessons from the 2020 Contact Center
About a year ago, I tried something that we would all agree now was a bit foolish: predict what the…
Three Major Predictions for the 2020 Contact Center
In today’s highly dynamic digital economy, there is no set safeguard against uncertainty. We live in an era where a…
How AI Will Change the Nature of Contact Center Work
There is no doubt that artificial intelligence, robotics and automation in the contact center offer the potential to drive faster,…
The Orbit City Throw Down: Spacely Sprockets Vs. The Contact Center
I’m not exactly a connoisseur of cartoons, but I do have fond memories of Saturday morning cartoons when I was…
GARBAGE IN, GARBAGE OUT…MAKES CONTACT CENTER MANAGERS WANT TO SHOUT!
Remember Oscar the Grouch on “Sesame Street”? For some reason, he was our son Brendan’s favorite character. He even had…
Avaya Extends Contact Center Expertise to Midsize Businesses
Avaya today announced Avaya IP Office Contact Center to bring affordable, multichannel contact center functionality to midsize businesses. Purpose-built to…
Avaya Enhances Customer Experience Interaction Management Portfolio
Avaya focuses on Customer Experience Interaction Management for next-generation contact centers Avaya delivers new and expanded applications for Mobile, Video…
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