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    2. Posts tagged: contact center

    Unexpected Lessons from the 2020 Contact Center

    About a year ago, I tried something that we would all agree now was a bit foolish: predict what the…

    February 16, 2021
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    Three Major Predictions for the 2020 Contact Center

    In today’s highly dynamic digital economy, there is no set safeguard against uncertainty. We live in an era where a…

    August 3, 2020
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    How AI Will Change the Nature of Contact Center Work

    There is no doubt that artificial intelligence, robotics and automation in the contact center offer the potential to drive faster,…

    October 24, 2019
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    The Orbit City Throw Down: Spacely Sprockets Vs. The Contact Center

    I’m not exactly a connoisseur of cartoons, but I do have fond memories of Saturday morning cartoons when I was…

    October 11, 2015
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    GARBAGE IN, GARBAGE OUT…MAKES CONTACT CENTER MANAGERS WANT TO SHOUT!

    Remember Oscar the Grouch on “Sesame Street”? For some reason, he was our son Brendan’s favorite character. He even had…

    June 5, 2014
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    Avaya Extends Contact Center Expertise to Midsize Businesses

    Avaya today announced Avaya IP Office Contact Center to bring affordable, multichannel contact center functionality to midsize businesses. Purpose-built to…

    February 2, 2014
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    Avaya Enhances Customer Experience Interaction Management Portfolio

    Avaya focuses on Customer Experience Interaction Management for next-generation contact centers Avaya delivers new and expanded applications for Mobile, Video…

    June 28, 2012
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