Contact Centre Trends

MECC

Interactive Intelligence Web Event Reveals Key 2012 Contact Center Trends

March 7, 2012

A recent webcast hosted by unified IP business communications solutions provider, Interactive Intelligence Group Inc. (Nasdaq: ININ), has revealed key…

Contact Centre Trends

Interactive Intelligence Web Event Reveals Key 2012 Contact Center Trends

Three Rules to Win the 2021 Holiday Season

Hanging on the Telephone

Lifting Innovation With Cloud WFM

Mastering the Hybrid Retail Experience

Low-Code/No-Code AI-Enabled Chatbots

Dubai Enhances Emergency Response with Avaya’s Flare Experience

BankMuscat Chooses Avaya Unified Communications to Enhance Customer Service

Social media to revolutionalize customer service

10 Advantages Of Using An Outsourced Call Centre

How are Middle East Call Centres measuring up?

How to Measure Supervisor Performance

Team Leader Training – 10 skills new team leaders need to know.

Contact Center Challenges and Priorities for 2021: A Year Like No Other

IST Expands Cloud Customer Experience Solution Offering with PureCloud by Genesys

Interactive Intelligence to demonstrate its unique Customer Interaction Center® (CIC) solution

Dubai Enhances Emergency Response with Avaya’s Flare Experience

BankMuscat Chooses Avaya Unified Communications to Enhance Customer Service

Social media to revolutionalize customer service

10 Advantages Of Using An Outsourced Call Centre

How are Middle East Call Centres measuring up?

Egypt unrest: what price for call centres?