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    2. Posts tagged: Covid 19

    COVID-19 Consumer Behavior and Fraud Shifts Continue to Challenge Contact Center Agents

    COVID-19 brought numerous unexpected changes to consumer behavior that, ultimately, have had a ripple effect throughout every organization. Millions of…

    February 17, 2021
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    • COVID-19 Consumer Behavior and Fraud Shifts Continue to Challenge Contact Center Agents
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    Embracing Remote Work

    The ability to work from home continues to top the list of desired benefits for employees seeking better work-life balance.…

    April 13, 2020
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    • Embracing Remote Work
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