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    2. Posts tagged: Custoemr Enagagement

    Plan and Measure = Pleasure!

    Like all humans, Contact Center leaders are driven by the brain’s insatiable desire to experience PLEASURE and in so doing…

    March 17, 2012
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    Lighten Up … The Magic of Leadership Levity

    This is my brief end of year message to all of us in the Customer Care/Experience/Service business … Lighten up!…

    March 7, 2012
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    Customer Experience … The STRA-TACTICAL Approach

    Customer Experience strategy has been cited by executives in multiple surveys as “very important or critical.” This is the case…

    March 7, 2012
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