Plan and Measure = Pleasure!
Like all humans, Contact Center leaders are driven by the brain’s insatiable desire to experience PLEASURE and in so doing…
Lighten Up … The Magic of Leadership Levity
This is my brief end of year message to all of us in the Customer Care/Experience/Service business … Lighten up!…
Customer Experience … The STRA-TACTICAL Approach
Customer Experience strategy has been cited by executives in multiple surveys as “very important or critical.” This is the case…