customer experience management

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Avaya Extends Contact Center Expertise to Midsize Businesses

February 2, 2014

Avaya today announced Avaya IP Office Contact Center to bring affordable, multichannel contact center functionality to midsize businesses. Purpose-built to…

customer experience management

Avaya Extends Contact Center Expertise to Midsize Businesses

Best practices for acting on voice of the customer (VOC) insights at scale

Three Rules to Win the 2021 Holiday Season

Hanging on the Telephone

Lifting Innovation With Cloud WFM

Mastering the Hybrid Retail Experience

BankMuscat Chooses Avaya Unified Communications to Enhance Customer Service

Social media to revolutionalize customer service

10 Advantages Of Using An Outsourced Call Centre

How are Middle East Call Centres measuring up?

How to Measure Supervisor Performance

Customer Experience … The STRA-TACTICAL Approach

Team Leader Training – 10 skills new team leaders need to know.

Contact Center Reporting Start With The Basics And Build Success

Interactive Intelligence to demonstrate its unique Customer Interaction Center® (CIC) solution

Best practices for acting on voice of the customer (VOC) insights at scale

BankMuscat Chooses Avaya Unified Communications to Enhance Customer Service

Social media to revolutionalize customer service

10 Advantages Of Using An Outsourced Call Centre

How are Middle East Call Centres measuring up?

Egypt unrest: what price for call centres?