Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that the SNTTA travel agency…
Read More »Customer Service
Assuming that you operate a customer contact center that fields hundreds, thousands or possibly even tens of thousands of contacts…
Read More »Delivering excellent customer service is paramount in today’s economic climate. Most consumers and businesses view the products and services they…
Read More »Here’s my latest interaction with a contact center. I was calling an organization that provides a service that my business…
Read More »Delivering excellent customer service is paramount in today’s economic climate. Most consumers and businesses view the products and services they…
Read More »Avaya focuses on Customer Experience Interaction Management for next-generation contact centers Avaya delivers new and expanded applications for Mobile, Video…
Read More »Shaheen Haque from Interactive Intelligence says that a holistic view of customer data, along with a consolidated view of customer…
Read More »