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    2. Posts tagged: Hiring

    Hiring for Retention: Using AI to Predict Which Job Candidates Will Be Successful

    Do you have trouble hiring quality agents? Retaining the superstars? You’re not alone. Surveys suggest agent attrition is a top…

    July 28, 2020
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    • Hiring for Retention: Using AI to Predict Which Job Candidates Will Be Successful
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    Audit Your New-Hire Training Program

    Like death and taxes, we can’t escape the need for new-hire training in the contact center. New reps have to…

    March 7, 2012
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