Hiring for Retention: Using AI to Predict Which Job Candidates Will Be Successful
Do you have trouble hiring quality agents? Retaining the superstars? You’re not alone. Surveys suggest agent attrition is a top…
Do you have trouble hiring quality agents? Retaining the superstars? You’re not alone. Surveys suggest agent attrition is a top…
Like death and taxes, we can’t escape the need for new-hire training in the contact center. New reps have to…
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