Interactive

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Interactive Intelligence Named among World’s Top 500 Software and Service Providers

October 9, 2012

Software Magazine has ranked global provider of unified IP business communications solutions, Interactive Intelligence Group Inc. (Nasdaq: ININ), among the…

Interactive

Interactive Intelligence Named among World’s Top 500 Software and Service Providers

Best practices for acting on voice of the customer (VOC) insights at scale

Three Rules to Win the 2021 Holiday Season

Hanging on the Telephone

Lifting Innovation With Cloud WFM

Mastering the Hybrid Retail Experience

BankMuscat Chooses Avaya Unified Communications to Enhance Customer Service

Social media to revolutionalize customer service

10 Advantages Of Using An Outsourced Call Centre

How are Middle East Call Centres measuring up?

Customer Experience … The STRA-TACTICAL Approach

How to Measure Supervisor Performance

Contact Center Reporting Start With The Basics And Build Success

Team Leader Training – 10 skills new team leaders need to know.

Interactive Intelligence to demonstrate its unique Customer Interaction Center® (CIC) solution

Best practices for acting on voice of the customer (VOC) insights at scale

BankMuscat Chooses Avaya Unified Communications to Enhance Customer Service

Social media to revolutionalize customer service

10 Advantages Of Using An Outsourced Call Centre

How are Middle East Call Centres measuring up?

Egypt unrest: what price for call centres?