Do Your Customers Hate Your IVR?
I have experienced many different IVR structures as a contact center consultant. And like everyone, I also have had many…
I have experienced many different IVR structures as a contact center consultant. And like everyone, I also have had many…
Interactive voice response (IVR) systems are only as intelligent as the information that they’re provided. The deployment of a smart…
Are you the type of person who can’t wait to see what’s in the next smartphone release? All the bells…
The interactive voice response (IVR) system is probably the most reviled component in the contact center technology portfolio. We’ve all…
The approximately $150 million acquisition expected to accelerate Aspect’s delivery of cloud, hybrid and premise-based deployments IVR, multi-channel and mobile…
Imagine for a moment that you have an unlimited budget for technology. And as long as we are dreaming, let’s…
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