• Welcome, Guest
  • Sign in

  • Register
Customer Middle East

Customer Middle East

The Voice Of Customer Interaction In The Middle East

  • Regional
    • News
  • Technology
  • MECC
    • MECC Show
    • MECC Awards
  • Customer Engagement
  • Trends
  • Training & Development
  • Kathleen’s Corner
  • Solutions
  • Customer Experience
  • People Management
  • Operations Management
  • Case Studies
  • Commentary
    Search
    1. Home
    2. Posts tagged: IVR

    Do Your Customers Hate Your IVR?

    I have experienced many different IVR structures as a contact center consultant. And like everyone, I also have had many…

    December 13, 2015
    • Share this post
    • Share this postClose sharing box
    • Do Your Customers Hate Your IVR?
    • Twitter
    • Facebook
    • LinkedIn

    What Is A Smarter IVR?

    Interactive voice response (IVR) systems are only as intelligent as the information that they’re provided. The deployment of a smart…

    December 16, 2014
    • Share this post
    • Share this postClose sharing box
    • What Is A Smarter IVR?
    • Twitter
    • Facebook
    • LinkedIn

    Are You Ready For These Technology Enhancements?

    Are you the type of person who can’t wait to see what’s in the next smartphone release? All the bells…

    December 15, 2014
    • Share this post
    • Share this postClose sharing box
    • Are You Ready For These Technology Enhancements?
    • Twitter
    • Facebook
    • LinkedIn

    State Of The IVR: Industry Experts Weigh In

    The interactive voice response (IVR) system is probably the most reviled component in the contact center technology portfolio. We’ve all…

    December 2, 2013
    • Share this post
    • Share this postClose sharing box
    • State Of The IVR: Industry Experts Weigh In
    • Twitter
    • Facebook
    • LinkedIn

    Aspect Software in Deal to Acquire Voxeo; Expands Cloud, Multi-Channel Self-Service, IVR Product and Channel Presence

    The approximately $150 million acquisition expected to accelerate Aspect’s delivery of cloud, hybrid and premise-based deployments IVR, multi-channel and mobile…

    July 14, 2013
    • Share this post
    • Share this postClose sharing box
    • Aspect Software in Deal to Acquire Voxeo; Expands Cloud, Multi-Channel Self-Service, IVR Product and Channel Presence
    • Twitter
    • Facebook
    • LinkedIn

    Automation Vs. Expertise

    Imagine for a moment that you have an unlimited budget for technology. And as long as we are dreaming, let’s…

    March 8, 2012
    • Share this post
    • Share this postClose sharing box
    • Automation Vs. Expertise
    • Twitter
    • Facebook
    • LinkedIn
    © 2022 Customer Middle East. All rights reserved.
     

    Loading Comments...
     

    You must be logged in to post a comment.

      scroll to top