Do Your Customers Hate Your IVR?
I have experienced many different IVR structures as a contact center consultant. And like everyone, I also have had many…
What Is A Smarter IVR?
Interactive voice response (IVR) systems are only as intelligent as the information that they’re provided. The deployment of a smart…
Are You Ready For These Technology Enhancements?
Are you the type of person who can’t wait to see what’s in the next smartphone release? All the bells…
State Of The IVR: Industry Experts Weigh In
The interactive voice response (IVR) system is probably the most reviled component in the contact center technology portfolio. We’ve all…
Aspect Software in Deal to Acquire Voxeo; Expands Cloud, Multi-Channel Self-Service, IVR Product and Channel Presence
The approximately $150 million acquisition expected to accelerate Aspect’s delivery of cloud, hybrid and premise-based deployments IVR, multi-channel and mobile…
Automation Vs. Expertise
Imagine for a moment that you have an unlimited budget for technology. And as long as we are dreaming, let’s…
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