Kathleen Peterson

The Flying Irishman” was a movie made in 1939 about a pilot who came to be known as “Wrong Way”…

Dear Santa, I have been a very good Contact Center this year, so I am writing to let you know…

Like all humans, Contact Center leaders are driven by the brain’s insatiable desire to experience PLEASURE and in so doing…

Customer Experience strategy has been cited by executives in multiple surveys as “very important or critical.” This is the case…