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    2. Posts tagged: Kathleen Peterson

    Flying By The Seat Of Your Pants

    The Flying Irishman” was a movie made in 1939 about a pilot who came to be known as “Wrong Way”…

    February 4, 2015
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    • Flying By The Seat Of Your Pants
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    Dear Santa … from the Contact Center

    Dear Santa, I have been a very good Contact Center this year, so I am writing to let you know…

    December 22, 2014
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    • Dear Santa … from the Contact Center
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    Plan and Measure = Pleasure!

    Like all humans, Contact Center leaders are driven by the brain’s insatiable desire to experience PLEASURE and in so doing…

    March 17, 2012
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    Customer Experience … The STRA-TACTICAL Approach

    Customer Experience strategy has been cited by executives in multiple surveys as “very important or critical.” This is the case…

    March 7, 2012
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    • Customer Experience … The STRA-TACTICAL Approach
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