Flying By The Seat Of Your Pants
The Flying Irishman” was a movie made in 1939 about a pilot who came to be known as “Wrong Way”…
Dear Santa … from the Contact Center
Dear Santa, I have been a very good Contact Center this year, so I am writing to let you know…
Plan and Measure = Pleasure!
Like all humans, Contact Center leaders are driven by the brain’s insatiable desire to experience PLEASURE and in so doing…
Customer Experience … The STRA-TACTICAL Approach
Customer Experience strategy has been cited by executives in multiple surveys as “very important or critical.” This is the case…
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