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    2. Posts tagged: Knowledge Management

    Knowledge Management: Four Selection Criteria to Increase Customer Lifetime Value

    Knowledge management (KM) has become an important part of a contact center’s tech stack. In fact, according to Contact Center…

    September 10, 2020
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    • Knowledge Management: Four Selection Criteria to Increase Customer Lifetime Value
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    You Can’t Afford Not to Pursue Knowledge Management

    Knowledge Management (KM) may be the single most impactful technology to help centers address key goals: Reduce workload through greater…

    October 24, 2019
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    • You Can’t Afford Not to Pursue Knowledge Management
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    Redefining Knowledge Management

    I RECENTLY SPOKE WITH A NEW CLIENT ABOUT HIS GOALS FOR SUCCESS WHEN PLANNING THE IMPLEMENTATION OF A NEW CRM…

    October 14, 2015
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    Doing More With Knowledge Management

    KNOWLEDGE MANAGEMENT (KM) is an Achilles’ heel for many contact centers. Some have an abundance of “tribal knowledge” scattered among…

    June 16, 2015
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    Share the Wealth of Knowledge

    Do your customers and agents sometimes feel like research analysts? Are they spending too much time searching for answers? Does…

    December 2, 2013
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