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    2. Posts tagged: Recruitment

    New-Hire Training: Simulate a Real-World Experience

    Prepare new-hires for life in the call center by replicating the true work environment during the initial training phase. I…

    March 13, 2012
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    Audit Your New-Hire Training Program

    Like death and taxes, we can’t escape the need for new-hire training in the contact center. New reps have to…

    March 7, 2012
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