Retention

Technology

Hiring for Retention: Using AI to Predict Which Job Candidates Will Be Successful

Do you have trouble hiring quality agents? Retaining the superstars? You’re not alone. Surveys suggest agent attrition is a top…

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Training & Development

Employee Performance: Focus on Your Superstars

Every manager holds a quiver full of beliefs about how to manage and develop their team. They work to get…

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