• Welcome, Guest
  • Sign in

  • Register
Customer Middle East

Customer Middle East

The Voice Of Customer Interaction In The Middle East

  • Regional
    • News
  • Technology
  • MECC
    • MECC Show
    • MECC Awards
  • Customer Engagement
  • Trends
  • Training & Development
  • Kathleen’s Corner
  • Solutions
  • Customer Experience
  • People Management
  • Operations Management
  • Case Studies
  • Commentary
    Search
    1. Home
    2. Posts tagged: Training

    Analytics-Infused Training: How to Nurture Agent Growth and Customer Happiness

    Contact centers are complex and unique businesses. Some are five agents strong while others employ thousands. And while each contact…

    September 27, 2020
    • Share this post
    • Share this postClose sharing box
    • Analytics-Infused Training: How to Nurture Agent Growth and Customer Happiness
    • Twitter
    • Facebook
    • LinkedIn

    Training: The Times, They Are Changing

    The times, they are definitely a-changin’ for the call center business. Never before has this industry experienced such a convergence…

    April 19, 2015
    • Share this post
    • Share this postClose sharing box
    • Training: The Times, They Are Changing
    • Twitter
    • Facebook
    • LinkedIn

    The Value of Training

    It’s an unfortunate reality in many companies that, anytime the budget needs to be tightened, staff development becomes an easy…

    March 20, 2012
    • Share this post
    • Share this postClose sharing box
    • The Value of Training
    • Twitter
    • Facebook
    • LinkedIn

    Employee Performance: Maximizing Average Performers

    Reward and recognition, merit pay allocation, promotions — programs like these are usually designed to reward your Superstars, those employees…

    March 16, 2012
    • Share this post
    • Share this postClose sharing box
    • Employee Performance: Maximizing Average Performers
    • Twitter
    • Facebook
    • LinkedIn

    Debt Collection

    Some companies view collectors as a necessary evil, like the Hunchback of Notre Dame. “Yes, we have them, but they’re…

    March 13, 2012
    • Share this post
    • Share this postClose sharing box
    • Debt Collection
    • Twitter
    • Facebook
    • LinkedIn

    Team Leader Training – 10 skills new team leaders need to know.

    “Congratulations! You have been promoted to acting supervisor.” It was 1993 when my manager pulled me aside and gave me…

    March 13, 2012
    • Share this post
    • Share this postClose sharing box
    • Team Leader Training – 10 skills new team leaders need to know.
    • Twitter
    • Facebook
    • LinkedIn

    Do You Foster Lifelong Learning in Your Contact Center?

    How does lifelong learning translate into the contact center? In an ideal world, a lifelong learning environment would afford agents,…

    March 13, 2012
    • Share this post
    • Share this postClose sharing box
    • Do You Foster Lifelong Learning in Your Contact Center?
    • Twitter
    • Facebook
    • LinkedIn

    Keep Your Frontline All-Stars Productive

    I have a confession to make. I made a huge mistake. It happened 12 years ago, when I managed the…

    March 13, 2012
    • Share this post
    • Share this postClose sharing box
    • Keep Your Frontline All-Stars Productive
    • Twitter
    • Facebook
    • LinkedIn

    Coaching Frontline Leaders

    The ability to provide world-class contact center service is directly linked to employees with the right attitude, skills and motivation…

    March 13, 2012
    • Share this post
    • Share this postClose sharing box
    • Coaching Frontline Leaders
    • Twitter
    • Facebook
    • LinkedIn

    Employee Performance: Focus on Your Superstars

    Every manager holds a quiver full of beliefs about how to manage and develop their team. They work to get…

    March 13, 2012
    • Share this post
    • Share this postClose sharing box
    • Employee Performance: Focus on Your Superstars
    • Twitter
    • Facebook
    • LinkedIn

    New-Hire Training: Simulate a Real-World Experience

    Prepare new-hires for life in the call center by replicating the true work environment during the initial training phase. I…

    March 13, 2012
    • Share this post
    • Share this postClose sharing box
    • New-Hire Training: Simulate a Real-World Experience
    • Twitter
    • Facebook
    • LinkedIn

    Employee Performance: Managing the Bottom 10 Percent

    Last time we examined the best of employee performance — how to polish the shine on your high- performers and…

    March 13, 2012
    • Share this post
    • Share this postClose sharing box
    • Employee Performance: Managing the Bottom 10 Percent
    • Twitter
    • Facebook
    • LinkedIn

    Here’s What I Can Do Now …

    Let’s get right to it … Vocabulary is a key player when it comes to Customer Care. Choosing the best…

    March 7, 2012
    • Share this post
    • Share this postClose sharing box
    • Here’s What I Can Do Now …
    • Twitter
    • Facebook
    • LinkedIn

    Which Is It … Supervisor or Super Agent?

    Contact Center Supervisors are the first tier of management at the front line of the Customer Experience. But are they…

    March 7, 2012
    • Share this post
    • Share this postClose sharing box
    • Which Is It … Supervisor or Super Agent?
    • Twitter
    • Facebook
    • LinkedIn

    Audit Your New-Hire Training Program

    Like death and taxes, we can’t escape the need for new-hire training in the contact center. New reps have to…

    March 7, 2012
    • Share this post
    • Share this postClose sharing box
    • Audit Your New-Hire Training Program
    • Twitter
    • Facebook
    • LinkedIn
    © 2022 Customer Middle East. All rights reserved.
     

    Loading Comments...
     

    You must be logged in to post a comment.

      scroll to top