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    2. Posts tagged: WFM

    Lifting Innovation With Cloud WFM

    Workforce management (WFM) has been a fixture in the contact center world for decades. But it took on newfound importance…

    December 14, 2021
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    • Lifting Innovation With Cloud WFM
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    Important Trends in Workforce Management Technology

    At Pelorus Associates, we have studied the workforce management (WFM) space for over a decade. Our biannual reports delve deeply…

    September 1, 2020
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    • Important Trends in Workforce Management Technology
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    Target Those Manual Processes with Automation

    Automation, from Dictionary.com: “The technique, method or system of operating or controlling a process by highly automatic means, as by…

    January 22, 2020
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    Moving Beyond Phone Calls: WFM In An Omnichannel World

    “Omnichannel is not about everyone taking every media; it’s about managing all media effectively and creating a ‘seamless, integrated’ customer…

    January 17, 2017
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